Remote IT & SQL Support Engineer — Data & Platform Ops

Baker Finn Recruitment; Cork; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

A recruitment agency in Ireland is seeking a Support Engineer to join their technology operations team. The role involves troubleshooting and providing customer support while maintaining data and platform operations. Ideal candidates will have 1-3 years of experience, strong problem-solving skills, and familiarity with SQL. The role offers flexible working options and opportunities for progression within the company.

Benefits

Flexible hybrid or remote working options

Supportive environment with progression pathways

Exposure to modern cloud technologies

Qualifications

• 1–3 years' experience in IT support, helpdesk, or technical operations.
• Strong problem-solving ability and customer-focused approach.
• Familiarity with ticketing systems.

Responsibilities

• Serve as the first point of contact for customer support queries.
• Run simple SQL checks to validate data.
• Diagnose and resolve user access and data discrepancies issues.

Skills

Problem-solving ability

Customer-focused approach

Clear communication

Basic SQL query writing

Familiarity with ticketing systems

Tools

Jira

Zendesk

Freshdesk

Job description

A recruitment agency in Ireland is seeking a Support Engineer to join their technology operations team. The role involves troubleshooting and providing customer support while maintaining data and platform operations. Ideal candidates will have 1-3 years of experience, strong problem-solving skills, and familiarity with SQL. The role offers flexible working options and opportunities for progression within the company.