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Reiss Limited; Dublin; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Seasonal wear allowance

Employee discount up to 75%

Commission structure

Fitness discounts

Cycle to work

Parental pay & family policies

23 days annual leave

Job summary

Reiss Limited in Dublin is seeking a customer-focused Retail Associate to deliver a premium shopping experience. You will engage with customers, share knowledge about our luxury collections and maintain brand standards across service and presentation.

Ideal candidates bring experience in customer-facing roles, superb communication skills, and a team-oriented mindset to thrive in a busy store environment in Dublin. Competitive benefits and staff discounts are provided.

Qualifications

• Demonstrate delivering premium customer service.
• Excellent written and verbal communication.
• Able to work in a fast-paced retail environment.
• Be a brand ambassador for Reiss.

Responsibilities

• Deliver a premium and tailored customer service experience.
• Provide in-depth knowledge of the Reiss brand and products.
• Communicate clearly with customers, team members and management.
• Act as a Reiss Brand Ambassador.

Skills

Premium service

Communication

Team player

Customer empathy

Job description

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

Who you are

• Has a passion for premium or luxury product
• Previous experience in a customer-facing environment
• Be able to see things through the customer’s eyes
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Be a team player
• Good written and verbal communication skills

What you’ll be doing

• Delivering a premium and tailored customer service experience
• Providing in depth knowledge of the brand and our products
• Communicating appropriately and effectively with customers, team members and management
• Acting as a Reiss Brand Ambassador

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75% off.
• Rewarding commission structure.
• Fitness discounts & cycle to work programme.
• Enhanced parental pay & family friendly policies.
• 23 days annual leave, increasing to 25 days after 2 years’ service.

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.