Reddit Community Support & Moderation Specialist

Russell Tobin; Ireland; On-site; EUR 28,000 - 42,000; Full time

Job summary

Russell Tobin is seeking a Community Support Specialist to assist users and moderators on a large online platform. The role focuses on ticketed support, issue investigation, and escalation management, with an emphasis on adherence to community guidelines.

Responsibilities include supporting moderators, maintaining case documentation, and collaborating with internal teams to improve the community experience. Prior Reddit moderation and user-facing support experience are essential.

Qualifications

• Hands-on experience moderating a Reddit subreddit/community.
• Experience moderating posts, comments, reports, rules, or user issues in a Reddit community.
• Direct interaction with community members and fellow moderators.
• Background in customer/community support or similar user-facing work.
• Experience handling escalations or complex issues.

Responsibilities

• Provide first-line support to users and moderators via ticket channels.
• Investigate and resolve user and moderator issues accurately.
• Handle complex cases and escalate when needed to internal teams.
• Assist moderators with platform, policy, and community queries.
• Maintain documentation of cases, investigations, and resolutions.
• Collaborate with cross-functional teams to resolve recurring issues.
• Stay updated on platform policies, product changes, and guidelines.

Skills

Moderation experience

Customer support

Policy enforcement

Communication skills

Tools

Reddit moderation tools

Job description

Russell Tobin is seeking a Community Support Specialist to assist users and moderators on a large online platform. The role focuses on ticketed support, issue investigation, and escalation management, with an emphasis on adherence to community guidelines.

Responsibilities include supporting moderators, maintaining case documentation, and collaborating with internal teams to improve the community experience. Prior Reddit moderation and user-facing support experience are essential.