Receptionist

Harvey's Point ®; Ulster; On-site; EUR 29,000 - 31,000; Full time

Job summary

A luxury hotel in Donegal is seeking a Receptionist/Reservations Agent to manage guest check-ins, handle reservations, and provide excellent service. The ideal candidate requires strong communication skills and a pleasant demeanor. This full-time role offers a competitive salary and various employee perks including awards and recognition programs.

Benefits

Excellent rate of pay

Employee awards & recognition schemes

Learning and development opportunities

Windward Group hotel discounts

Discounted health-care plan

Meals on duty

Social events

Qualifications

• Full-time role.
• Confident with a pleasant disposition and well-groomed.
• Experience in fast-paced environments.

Responsibilities

• Ensure an efficient reception experience for guests.
• Manage phone reservations and answer customer queries.
• Build strong relationships with guests and resolve issues.

Skills

Good command of English

Ability to sell experience

Ability to work under pressure

Excellent interpersonal skills

Experience with revenue management systems

Tools

Hotsoft PMS

Job description

Job Description

Location: Harvey's Point, Friary, Lough Eske

Do you want to join a certified Great Place to Work? With over 90% of our team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.

Join our award-winning team at Harvey's Point Hotel as Receptionist/Reservations Agent.

About Harvey’s Point

Harvey’s Point is a 4 star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack Mountains in the background.

The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises 101 beautiful bedrooms offering breathtaking scenery at every turn.

Role and Responsibilities

• Ensure an efficient reception experience for guests, including check‑in/out and complete audit procedures, as required.
• Manage and handle phone reservations & answer customer queries.
• Provide excellent service, build strong relationships, anticipate and exceed guests’ expectations.
• Take ownership of guests’ issues and resolve them immediately.
• Carry out cash handling procedures in accordance with company policy.
• Undertake general office duties, including correspondence, e‑mail and filing, to ensure the smooth running of the reception area.
• Keep up to date with room prices and special offers to provide accurate information to guests.

Candidate Requirements

• Full‑time role.
• Good command of English in both verbal and written communication.
• A natural ability to sell the Harvey’s Point experience.
• Confident with a pleasant disposition and well‑groomed.
• Ability to work under pressure in a fast‑paced environment.
• Working on rotating shifts, including weekends.
• Experience in revenue management systems desirable.
• Knowledge of Hotsoft PMS an advantage.

Perks and Benefits

• Excellent rate of pay.
• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days.
• Employee referral programme.
• Learning and development opportunities.
• Opportunity to progress within the Windward Group.
• Windward Group hotel discounts.
• Employee assistance programme.
• Digital wellness programme.
• Discounted health‑care plan.
• Birthday card and gift.
• Meals on duty.
• Social events.
• Gift for parents of newborn babies.
• PRSA pension scheme.

Harvey’s Point Hotel is managed by Windward Management, a team of highly experienced hotel operators and investors with a portfolio of approximately 2,000 keys in Ireland and continental Europe.

Join us today as Receptionist/Reservations Agent! For more information about the company, visit our website.

Contract & Compensation

Contract Type: Full time

Salary: From €29,406.00 yearly to €30,420.00 yearly

Closing Date: Friday 28th November 2025