Receptionist

NHS; Ongar; On-site; EUR 40,000 - 60,000; Part time

Job summary

A community health centre in Ongar is looking for a friendly receptionist to join their busy team on a part-time basis. The role involves assisting patients, managing appointments, and handling queries in a supportive environment. Ideal candidates will have strong organisational and communication skills and the ability to work well in a team. Familiarity with SystmOne is a plus but training will be provided. Flexibility in covering hours as needed is essential.

Benefits

Supportive and friendly environment

Qualifications

• Organised, adaptable, and friendly individual aiming for high levels of customer service.
• Experience in a multidisciplinary team handling administrative duties.
• Ability to manage own workload and demonstrate strong communication.

Responsibilities

• Assist and direct patients effectively.
• Make appointments and handle patient queries.
• Register new patients and advise on practice procedures.

Skills

Organisational skills

Excellent communication skills

Strong IT and administration skills

Ability to work as part of a team

Polite and clear telephone manner

Empathy in distressing situations

Tools

SystmOne

Job description

Ongar Health Centre is pleased to be recruiting for an organised and friendly receptionist to join their busy team, on a part-time basis. The position is for 18 hours per week, although some flexibility is required as you will sometimes need to cover additional/alternative hours for colleagues.The hours are as follows:

Monday 8am - 2pm

Thursday 8am - 4pm

Main duties of the job

• Assisting and directing patients.
• Making appointments via telephone and face to face.
• Dealing with queries and requests for information from patients and clinicians.
• Advising patients of practice procedures.
• Registering new patients.

About us

Ongar Health Centre is busy training practice yet friendly dispensing practice, serving a patient population of 12,000 and operating from purpose built premises.

Supporting your work life balance and professional development is important to us, we can offer the following benefits:

• Supportive and friendly environment

We use SystmOne clinical system and are rated Good with CQC.

Job responsibilities

If you would like to find outmore information about this role, please do not hesitate to get in contact withus.

Person Specification

Experience

• The successful candidate must be able to undertake a range of administrative duties to support the multidisciplinary team, be able to work as part of a team, have the ability to organise and prioritise their own workload on a day-to-day basis.
• We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:
• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential, and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.
• Previous experience of SystmOne clinical system is desirable but not essential as training will be given.
• Experience of working in primary care would be preferred but full training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.