Receptionist

Front Office - TBH; Dublin; On-site; EUR 25,000 - 30,000; Full time

Job summary

A prestigious hotel in Dublin is seeking a Receptionist to excel in guest service. The successful candidate will have prior hospitality experience, exceptional communication skills, and the ability to thrive in a fast-paced environment. Responsibilities include managing guest inquiries, ensuring operational efficiency, and maintaining high service standards. The role offers benefits like complimentary meals and employee assistance programs, fostering a supportive and diverse workplace culture.

Benefits

Complimentary meals during shifts

Access to confidential support services

Discounts on food, beverages, and stays

Qualifications

• Previous experience in hospitality environment.
• Strong commitment to guest satisfaction.
• Capability to anticipate and address guest needs.

Responsibilities

• Offer the highest level of guest service in the Reception Area.
• Ensure smooth running of the Front Office.
• Welcome all guests and respond to queries.
• Address and resolve guest problems promptly and courteously.
• Maintain compliance with hygiene regulations.

Skills

Excellent interpersonal and communication skills

Ability to work efficiently under pressure

Team-oriented attitude

Customer service orientation

Job description

Temple Bar Hotel Dublin is seeking a Receptionist to join the team in its unique four star hotel.

You will report to the Front Office Manager and Assistant Front Office Manager, supporting/working towards providing our customers with excellent service, working as a team with your colleagues and ensuring the guest is offered the highest standards in service and care, anticipating their needs and being attentive at all times.

A Receptionist will be responsible for:

• To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all time
• Ensuring the smooth running of the Front Office as directed by the Front Office Manager & Assistant Manager.
• To welcome all guests to the hotel, and answer any queries before, during and after the guest’s stay to maximize sales throughout the hotel. Specific responsibilities include: checking in and out of guests on arrival and departure; dealing with enquiries via the telephone and at the Front Desk; ensuring all procedures are followed in relation to the handling of cash and keys, reservation duties when necessary.
• To read all the Front Office SOP’s and understand the current standards
• Resolve guest problems quickly, efficiently and courteously and to ensure complaints are escalated to the FOM, Asst FOM or DM.
• To have correctly prepared your upselling trackers by Friday of each week and to compile the totals for Management to review
• To stay informed about daily operations and events, and brief team when necessary.
• To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
• To encourage and maintain an effective working relationship with colleagues and managers.
• To have pride and commitment in your area of work.
• To attend training sessions as required.
• To attend appraisal / assessments as required.
• To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
• To maintain all company policies and procedures.
• To ensure that all hygiene regulations are adhered to at all times.
• To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.

To be successful in the role of Receptionist, we require:

• Previous experience in hospitality environment
• Excellent interpersonal and communication skills.
• The ability to work efficiently under pressure in a fast‑paced environment.
• A team‑oriented attitude and a passion for creating exceptional guest experiences.

Working with us provides the following benefits to you:

• Staff Food: Complimentary meals during shifts.
• Employee Assistance Program: Access to confidential support services for personal and professional well‑being.
• Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio.

About Us

Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is the management company/support office for The Ascott Limited's portfolio in Europe.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Stal Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited