Receptionist

The Davenport; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

A luxury hotel in Dublin is seeking a Receptionist to provide excellent customer service and ensure a warm welcome for guests. Responsibilities include handling check-ins and check-outs, assisting with inquiries, and maintaining the lobby's appearance. The ideal candidate should have experience in customer service, a friendly demeanor, and knowledge of hotel software. Competitive salary and benefits are offered, including gym access and meals.

Benefits

Free use of our fully equipped gym

Your Birthday as an extra paid day off!

Enhanced holidays with service

Rewards programme

Refer a friend - up to €500 reward

Discounted room stays - friends and family

Discounted F & B when a guest

Opportunities for progression

Tax saver for travel tickets

Bike to work scheme

Qualifications

• Experience in customer service, ideally within the hotel industry.
• Immaculately turned out, with a professional and friendly demeanor.
• Ability to establish trust and rapport with guests.

Responsibilities

• Provide a warm and friendly welcome to all arriving guests.
• Handle check-in and check-out processes efficiently.
• Assist guests with inquiries, requests, and concerns.
• Manage incoming calls and emails effectively.
• Keep the reception area tidy and visually appealing.

Skills

Communication

Organization

Opera Cloud

Tools

Opera hotel software

Job description

About Us

O'Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.

Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.

Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.

We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.

We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.

We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.

In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.

We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.

Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.

If this sounds like you, wed love to connect.

We are Caring|Proud|Accountable|Determined.

Benefits

• Free use of our fully equipped gym
• Your Birthday as an extra paid day off!
• Enhanced holidays with service
• Rewards programme
• Refer a friend - up to €500 reward
• Discounted room stays - friends and family
• Discounted F & B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information

• Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel.
• Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner.
• Customer Assistance and Inquiries: Attend to guests' inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally.
• Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed.
• Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.

Requirements

• Experience in customer service, ideally within the hotel industry
• To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay
• To be immaculately turned out, with an unshakably professional and friendly demeanour
• Some experience with Opera hotel software, ideally

Skills

Communication Organization Opera Cloud

Benefits

Competitive Salary, Free Gym, Free Meal