Quality & Content Reviewer — French (SSA) – Dublin

Teleperformance; Dublin; On-site; EUR 38,000; Full time

Job summary

A leading customer service company is seeking a Multi Channel Quality Expert Reviewer in Dublin City Centre. This role involves supporting the review of Client workflows and content moderation, ensuring high quality in adherence to guidelines. Applicants should have strong collaboration and communication skills. The position offers a salary of €37,333, full-time hours, and a wealth of benefits including healthcare and annual leave.

Benefits

Healthcare insurance

Death in service

Annual leave 20 days + 10 days bank holidays

4% pension

Bonus (non contractual and applicable for certain roles)

Responsibilities

• Support the quality review of Client workflows.
• Moderate content including violence and hate speech.
• Conduct ID Reviews and manage escalations.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

Job description

A leading customer service company is seeking a Multi Channel Quality Expert Reviewer in Dublin City Centre. This role involves supporting the review of Client workflows and content moderation, ensuring high quality in adherence to guidelines. Applicants should have strong collaboration and communication skills. The position offers a salary of €37,333, full-time hours, and a wealth of benefits including healthcare and annual leave.