Protective Services Operations Manager

Securitas Ireland

Dublin

On-site

EUR 65,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Company phone and laptop

Pension scheme

25 days annual leave

Bonus and progression opportunities

Private health insurance

Job summary

Securitas Ireland is seeking an experienced Protective Services Operations Manager (PSOM) to oversee high-quality security services for national client accounts. This role supports the Protective Services Branch Manager in driving service excellence, engagement, compliance, and financial performance.

The PSOM will lead multi-site teams, strengthen client relationships, and ensure operational objectives align with Securitas’ values of Integrity, Vigilance, and Helpfulness.

Qualifications

2+ years’ experience managing large security teams and client stakeholders.
Eligibility to work in Ireland with PSA Security Licence or ability to obtain.
Full, valid European driving licence; ability to travel between sites nationwide.
Excellent IT skills, including Microsoft Office and operational systems.
Fluent English (spoken and written).

Responsibilities

Support the Protective Services Branch Manager in operational management across Ireland.
Lead, engage, and support officers and management across multiple sites.
Ensure compliance with legal, regulatory, contractual, and company standards.
Oversee staffing, rostering, payroll, billing, and cost control.
Maintain audit-ready site documentation and risk assessments.
Monitor KPIs and address service or compliance risks.
Drive employee welfare, engagement, training, and retention.
Manage incidents and health & safety reporting.
Build relationships with clients, unions, and stakeholders.
Conduct site visits and support client meetings and audits.
Act as Duty Manager when required.

Skills

Leadership

Compliance knowledge

Financial awareness

Client-facing

Team management

Analytical skills

Problem solving

English fluency

Education

PSA Security Licence

CPP Certification

Driving Licence

Tools

Microsoft Office

Job description

Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind.

This role offers the chance to work with prestigious clients.

Why Join Us?

Be part of a company that lives by its values: Integrity, Vigilance, and Helpfulness
Career development opportunities and industry-recognised training
A supportive team environment
Competitive salary and benefits package
Make a meaningful impact every day

Join Securitas and help us “See a Different World.” Apply now and become a key player in delivering safety and peace of mind.

Job Description

About this role

Securitas Ireland is seeking an experienced Protective Services Operations Manager (PSOM) to support the delivery of high-quality security services across a portfolio of strategic client accounts nationwide. This is an operational role, supporting the Protective Services Branch Manager in driving service excellence, employee engagement, compliance, and financial performance.

The PSOM will play a critical role in leading and motivating multi-site teams, strengthening client relationships across a number of different client accounts, and ensuring that operational, people, and commercial objectives are consistently achieved in line with Securitas’ values of Integrity, Vigilance, and Helpfulness.

Key Responsibilities

Support the Protective Services Branch Manager in the operational management of various size client portfolios across the Republic of Ireland
Lead, engage, and support officers, supervisors, and management teams across multiple sites
Ensure compliance with all legal, regulatory, contractual, and company standards
Oversee staffing, recruitment coordination, rostering, payroll preparation, billing accuracy, and cost control
Maintain audit‑ready site documentation, assignment instructions, risk assessments, and QMS records
Monitor performance against KPIs and proactively address service or compliance risks
Drive employee welfare, engagement, training, and retention initiatives
Manage incidents, health & safety reporting, disciplinary and grievance processes
Build strong relationships with clients, unions, and internal stakeholders
Conduct regular site visits and support client meetings, reviews, and audits
Act as Duty Manager when required and deputise for the Protective Services Branch Manager as needed

What We’re Looking For

Proven leadership experience in security operations or a similar multi‑site, people‑led environment
Strong understanding of compliance, health & safety, audits, and quality management systems
Excellent financial awareness, including payroll, billing, and cost control
A confident communicator with strong client‑facing and stakeholder management skills
Ability to lead teams with a balanced approach of authority, empathy, and professionalism
Strong organisational, analytical, and problem‑solving skills
Comfortable working in a fast‑paced, high‑accountability environment

Essential Requirements

2+ years’ experience managing or training large security teams and global client stakeholders
Eligibility to work in Ireland and hold a valid PSA Security Licence (or ability to obtain)
Full, valid European driving licence and ability to travel between sites nationwide
Excellent IT skills, including Microsoft Office and operational systems
Flexibility to work outside standard hours when operationally required
Fluent English (spoken and written)

Desirable

Qualification in business, management, security, or related discipline
Professional security certification and/or background (e.g. CPP or equivalent experience)
Demonstrable experience working with unions, audits, and large key account clients

Additional Information

At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families. These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well‑known brands and retailers, access to hundreds of high‑quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well‑being.

Benefits

Employer Contribution Pension Scheme from the day you join the Company
Company phone and laptop
Progression, training and development opportunities
Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check‑ups, optical, GP and Emergency Department visits.)
Free onsite parking
Company Car / Car allowance (Full Driving Licence Required & Over 25 for insurance purposes)
Fuel Card / EV Charger At Home
Toll Tag & Car Parking
Substantial Maternity Leave top up payment
24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.
Christmas Savings Scheme
Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
25 days annual leave