Program Manager, 3PL Warehouse Operations & Automation, AWS Cloud Logistics (ACL)

Amazon; Dublin; On-site; EUR 110,000 - 160,000; Full time

Job summary

Amazon Cloud Logistics (ACL) is seeking a Program Manager to drive 3PL warehouse optimization, process engineering, and automation. You will work with 3PL providers to assess current-state operations, identify opportunities, and deliver measurable improvements in efficiency, accuracy, and throughput.

The role requires deep warehouse operations experience, strong program management skills, and a passion for continuous improvement.

Qualifications

• Experience in program or project management and driving improvements.
• Ability to own program strategy and deliverables end to end.
• Knowledge of automation or standardization initiatives and AI tools.

Responsibilities

• Lead warehouse process engineering and optimisation across inbound to outbound operations.
• Develop process maps, SOPs, and engineering standards for 3PL network.
• Own the automation roadmap: evaluate, select, deploy technologies, build ROI models.

Skills

Program management

Data-driven improvements

End-to-end delivery

Automation

AI tools

Education

Master's degree or MBA

Tools

WMS knowledge

Process engineering tools

Job description

Program Manager, 3PL Warehouse Operations & Automation, AWS Cloud Logistics (ACL)

Job ID: 10531038 | Amazon Data Services Ireland Limited

Amazon Cloud Logistics (ACL) EMEA is seeking an experienced Program Manager to drive warehouse optimisation, process engineering, and automation across our third-party logistics (3PL) warehouse network. This role will be at the forefront of transforming how our warehouses operate — designing and implementing process improvements, enabling Warehouse Management System (WMS) capabilities, and building the roadmap for warehouse automation technologies.

You will work directly with our 3PL warehouse providers to assess current-state operations, identify optimisation opportunities, and deliver measurable improvements in efficiency, accuracy, and throughput. The ideal candidate brings deep warehouse operations expertise combined with strong program management fundamentals and a passion for continuous improvement.

Key job responsibilities

• Warehouse Process Engineering & Optimisation
• Assess, design, and re-engineer warehouse processes across inbound, storage, pick/pack, and outbound operations
• Develop and maintain process maps, SOPs, and engineering standards for the 3PL warehouse network
• Identify and eliminate waste using Lean/Six Sigma methodologies; drive measurable throughput and accuracy improvements
• Lead time-and-motion studies and capacity modelling to inform layout and flow optimisation
• Automation Strategy & Implementation
• Own the warehouse automation roadmap — evaluate, select, and deploy automation technologies (robotics, conveyance, goods-to-person, AS/RS, AMRs)
• Build business cases and ROI models for automation investments
• Manage end-to-end automation projects from concept through go-live, including vendor selection, integration, UAT, and hypercare
• Stay current on emerging warehouse technologies and assess applicability to the ACL network
• WMS Enablement & Deployment
• Lead WMS deployment and configuration projects across 3PL sites
• Define functional requirements, system workflows, and integration points
• Drive WMS feature enablement to unlock operational capabilities (wave planning, slotting optimisation, task interleaving, labour management)
• Partner with IT and 3PL systems teams to ensure seamless integration with upstream/downstream systems (TMS, OMS, ERP)
• 3PL Warehouse Performance Management
• Establish and monitor KPIs for 3PL warehouse performance (productivity, accuracy, SLA adherence, cost-per-unit)
• Conduct regular operational reviews with 3PL partners; identify improvement opportunities and track action plans
• Develop benchmarking frameworks to compare performance across sites and drive best-practice sharing
• Support contract negotiations with data-driven insights on operational efficiency and cost
• Stakeholder Engagement & Reporting
• Communicate program status, risks, and outcomes to senior leadership
• Collaborate cross-functionally with Supply Chain, Transportation, Finance, and Technology teams
• Build and maintain dashboards and reporting mechanisms to provide visibility into optimisation initiatives

About the team

Amazon Cloud Logistics (ACL) is the global logistics organisation within AWS Infrastructure Services responsible for the physical movement, storage, and staging of data centre infrastructure worldwide. We operate a multi-tier warehouse network comprising Regional Distribution Centres (RDCs), Manufacturing Fulfilment Centres (MFCs), Data Centre Fulfilment Centres (DCFCs), and Forward Stocking Locations (FSLs) across three regions: NALA, EMEA, and APAC.

Our mission is to deliver the right hardware to the right data centre at the right time — safely, securely, and cost-effectively — at a scale that keeps pace with AWS's rapid global expansion. We manage Warehouse Service Providers, transportation carriers, and brokerage partners to execute millions of units of throughput annually, supporting billions of dollars in infrastructure deployment. ACL partners across Supply Chain, Procurement, Finance, Security, and Data Centre Operations to continuously improve speed, quality, and cost across the network.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

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Basic Qualifications

• Experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience implementing repeatable processes and driving automation or standardization
• Knowledge of general AI tools

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience leading process improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.