Principal Engineer, Web Platform – Team Web

Intercom; Dublin; Hybrid; EUR 100,000 - 125,000; Full time

Job summary

A leading tech company in Dublin is looking for a Principal Engineer to oversee the web platform's architecture and technical strategy. This role involves collaborating with marketing, design, and engineering teams to ensure a modern and performant web stack. Ideal candidates should have over 12 years of software engineering experience, strong technical leadership skills, and a deep understanding of web infrastructures. The company offers competitive salary, equity, and a hybrid working model.

Benefits

Competitive salary and equity

Lunch and snack provisions

Pension scheme with matching

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBook or Windows laptop provided

Qualifications

• 12+ years of software engineering experience.
• Experience in web environments focused on growth.
• Proven ability to influence technical direction.
• Deep familiarity with modern web stacks.
• Strong understanding of analytics tooling.
• Comfortable in continuous delivery environments.
• Exceptional communication and mentorship skills.

Responsibilities

• Own and evolve the architecture of the web stack.
• Define technical strategy focusing on scalability and performance.
• Collaborate with teams for platform support in goals.
• Lead design and implementation of event tracking systems.
• Mentor engineers on architecture and best practices.
• Contribute hands-on to the codebase.

Skills

Software engineering experience

Technical leadership

Modern web stacks

Data infrastructure

Cross-functional collaboration

Tools

Full-stack codebases

Job description

Principal Engineer, Web Platform – Team Web

Dublin, Ireland

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

Intercom’s websites, including intercom.com and fin.ai , are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Principal Engineer, you will shape the technical direction and architectural evolution of our web platform and systems.

You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross‑functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on.

You’ll operate with a high degree of autonomy and will be accountable for setting the long‑term technical strategy for the team and executing against it.

What will I be doing?

• Own and evolve the architecture of Intercom’s web stack.
• Define the long‑term technical strategy for the web team, focusing on scalability, performance, developer productivity, observability, and system reliability.
• Collaborate closely with marketing, design, analytics, and data science stakeholders to ensure the platform supports their goals with accuracy, performance, and agility.
• Lead and influence the design and implementation of MarTech systems for event tracking, attribution, funnel reporting, A/B testing infrastructure, and more.
• Partner with engineers across web, infrastructure, and data to create a high‑quality, cohesive technical ecosystem.
• Mentor and elevate engineers across the team and organisation — providing guidance on architecture, data modeling, system design, and engineering best practices.
• Set the standard for technical excellence in reliability, maintainability, code quality, and operational readiness.
• Provide technical leadership and insight to Engineering Managers, Product Managers, and executive stakeholders — communicating risks, trade‑offs, and opportunities clearly.
• Contribute hands‑on to the codebase — leading by example and helping unblock and accelerate key projects.

What skills do I need?

• 12+ years of software engineering experience.
• Experience in a high‑scale growth‑focused web environment.
• A track record of technical leadership and influencing technical direction across multiple teams or departments.
• Deep familiarity with modern web stacks and infrastructure.
• Strong understanding of data infrastructure, including event instrumentation, and analytics tooling.
• Comfortable working in and supporting full‑stack codebases — even if this role is not UI‑heavy, a solid frontend architecture awareness is valued.
• Experience operating in continuous delivery environments with an emphasis on incremental, high‑quality shipping.
• Exceptional communication skills and a history of collaborating with cross‑functional teams (product, marketing, analytics, design, etc.)
• A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization.

We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast‑growing start‑up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.