Phone Shop Supervisor - Headford, Co.Galway

Tesco Retail; Galway; On-site; EUR 27,000 - 36,000; Full time

Job summary

Tesco in Ireland is seeking a Mobile Shop Supervisor to lead the Phoneshop team, provide sales guidance, and mentor colleagues. You will develop your team's skills, manage budgets and targets, and ensure outstanding customer service with effective merchandising and cost control.

Join Tesco to help maintain market leadership and deliver value to customers across our stores.

Qualifications

• Experience leading a Phoneshop or retail team.
• Proven ability to manage budgets and hit targets.
• Strong customer-service focus with coaching and mentoring skills.

Responsibilities

• Lead the Phoneshop team to deliver outstanding sales and customer service.
• Develop team skills and product knowledge through coaching and mentorship.
• Control costs and manage your department budget to minimise waste.
• Implement scheduled range and merchandising activities to optimise product availability.
• Collaborate with store management to drive sales and maintain high standards of service.

Skills

Team leadership

Budgeting

Sales coaching

Customer service

Merchandising

Decision making

Communication

Job description

Looking for a chance to make a difference lead a team? Join us as a Tesco Mobile Supervisor in a Phone Shop, where you'll provide outstanding sales advice and support to customers, while inspiring and developing your team.

In this role, you'll develop your team's skills and knowledge, while encouraging dedication. You'll lead by example, encouraging dedication and providing support and mentorship to colleagues. Your role will also involve handling budgets and achieving targets for the Phoneshop department.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

• Acting on customer feedback promptly, ensuring your team understands their role in improving the shopping experience based on feedback received.
• Engaging your team to deliver the best availability for customers throughout the day.
• Product Passion: Encouraging your team to be passionate about our products, and ensure that accurate handling and storage routines are maintained.
• Building a positive first impression for customers in your area by mentoring the team to maintain efficient shelf standards, ensuring visibility and accessibility of products.
• Setting the tone for excellent service by modeling effectively and friendly behaviors and showing passion for customer satisfaction.
• Actively controlling costs on your department and deliver your budget by managing your team to minimise all aspects of waste and complete waste routines accurately.
• Working with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
• Ensuring your team is trained and confident in approaching customers, offering unbeatable value through selling the right products at the right price.
• Collaborate closely with your team, Tesco Mobile Regional Operations Manager, and Store management team to mentor and guide them on achieving excellence in the Phone Shop.
• Taking pride in successes by being an appreciative manager who treats everyone with respect, empowering your team to make a positive impact on customers and staff.
• Engaging your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

• The ability to establish relationships and maintaining contacts with people from a wide variety of backgrounds.
• To be passionate about delivering the right way for customers and colleagues
• Strong decision making skills, considering the needs of the situation, priorities, constraints, and the availability of vital information.
• A high level of team working skills with the ability to work co-operatively (rather than competitively) with others to achieve a common goal.

Our vision at Tesco is to become every customers favourite way to shop, whether they are at home or out on the move. Our core purpose is Serving our customers, communities and planet a little better every day. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Childrens Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over 7.5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.

Tesco has operated in the Irish retail market since 1997, and with 190+ stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland. Tesco is the single largest buyer of Irish food and drink in the world, buying 1.6 Billion a year; more than any other single country in the European Union, more than even the USA which you perceive as a massive buyer of Irish food.

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Bls Na hireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

We know life looks a little different for each of us. Thats why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.