Phone Shop Supervisor - Birr, Co.Offaly

Tesco Ireland; Birr; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme*

Virtual GP service

Employee Assistance Programme (EAP)

Colleague Clubcard

Life Assurance

Pension Plan*

Save As You Earn Scheme*

Paid Family Leave

Bike to Work

Long Service Awards

Commuter Scheme

Job summary

Tesco Ireland is seeking a proactive Tesco Mobile Supervisor in a Phoneshop to lead a sales team, provide outstanding advice to customers and drive performance. You will mentor colleagues, develop skills, manage budgets, and work to achieve department targets while maintaining great in-store availability.

Join a supportive team environment with strong focus on customer service, training, and cost control, while delivering unbeatable value and contributing to local community initiatives and

Qualifications

• Experience leading a retail team and driving sales targets.
• Strong customer service and communication skills.
• Ability to manage budgets and improve the shopping experience.

Responsibilities

• Lead the Phoneshop team and model excellent customer service.
• Ensure product availability and optimal shelf standards across the department.
• Drive sales and manage budgets to meet targets and reduce waste.
• Mentor and develop colleagues to improve skills and performance.
• Collaborate with store management to deliver merchandising activities and value to customers.
• Engage with local community initiatives and Tesco’s community strategies.

Skills

Team leadership

Sales skills

Customer service

Budget management

Mentoring

Merchandising

Decision making

Communication

Job description

About the role

Looking for a chance to make a difference lead a team? Join us as a Tesco Mobile Supervisor in a Phone Shop, where you'll provide outstanding sales advice and support to customers, while inspiring and developing your team.

In this role, you'll develop your team's skills and knowledge, while encouraging dedication. You'll lead by example, encouraging dedication and providing support and mentorship to colleagues. Your role will also involve handling budgets and achieving targets for the Phoneshop department.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for

• Acting on customer feedback promptly, ensuring your team understands their role in improving the shopping experience based on feedback received.


• Engaging your team to deliver the best availability for customers throughout the day.


• Product Passion: Encouraging your team to be passionate about our products, and ensure that accurate handling and storage routines are maintained.


• Building a positive first impression for customers in your area by mentoring the team to maintain efficient shelf standards, ensuring visibility and accessibility of products.


• Setting the tone for excellent service by modeling effectively and friendly behaviors and showing passion for customer satisfaction.


• Actively controlling costs on your department and deliver your budget by managing your team to minimise all aspects of waste and complete waste routines accurately.


• Working with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.


• Ensuring your team is trained and confident in approaching customers, offering unbeatable value through selling the right products at the right price.


• Collaborate closely with your team, Tesco Mobile Regional Operations Manager, and Store management team to mentor and guide them on achieving excellence in the Phone Shop.


• Taking pride in successes by being an appreciative manager who treats everyone with respect, empowering your team to make a positive impact on customers and staff.


• Engaging your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

You will need

• The ability to establish relationships and maintaining contacts with people from a wide variety of backgrounds.


• To be passionate about delivering the right way for customers and colleagues


• Strong decision making skills, considering the needs of the situation, priorities, constraints, and the availability of vital information.


• A high level of team working skills with the ability to work co-operatively (rather than competitively) with others to achieve a common goal.

Whats in it for you?

We offer excellent benefits that help make Tesco a great place to work.These include but aren’t limited to:

• Competitive Salary


• Bonus Scheme*


• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.


• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.


• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*


• Life Assurance


• Pension Plan*


• Save As You Earn Scheme*


• Paid Family Leave


• Bike to Work


• Long Service Awards


• Commuter Scheme

*Entry requirements and rules of the scheme apply

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children’s Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over €7.5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.

Tesco has operated in the Irish retail market since 1997, and with 190+ stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland. Tesco is the single largest buyer of Irish food and drink in the world, buying €1.6 Billion a year; more than any other single country in the European Union, more than even the USA which you perceive as a massive buyer of Irish food.

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We're committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. For further information on the accessibility support we can offer, please click http://roi.tesco-careers.com/accessibility/

How can I let Tesco know I need additional support?

Please let us know you need additional support by emailing [e-mail]

This will allow us to understand more about you and how we can best support you through the recruitment process.