Pharmacy Healthcare Advisor - Allcare Mulhuddart

Uniphar; Blanchardstown; On-site; EUR 17,000 - 21,000; Part time

Job summary

Allcare Mulhuddart is seeking a Pharmacy Healthcare Advisor for a part-time, fixed-term contract. You will deliver excellent customer service and provide advice on all product ranges within the Pharmacy, while supporting stock control and merchandising under the direction of the Managing Pharmacist.

The role emphasises professional customer interaction, confidentiality, and teamwork within a busy Community Pharmacy setting.

Qualifications

• 1 years experience in Pharmacy/Retail/Hospitality is preferable.
• Cashier experience an advantage.
• Excellent communication skills, both written and verbal.
• Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.
• Good attention to detail is essential.
• Organised with a proven ability to multi-task successfully under pressure.
• Ability to work on own initiative and as part of a team.
• Basic IT skills are an advantage #allcare

Responsibilities

• Provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
• Maintain good stock control including rotation of stock, stock levels, suppliers and delivery details as set by the Managing Pharmacist.
• Deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
• Work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
• Maintain cooperative and professional working relationships with colleagues.
• Fulfils requests for over the counter medicines using WWHAM questioning and refers to Pharmacist when needed.
• Be vigilant with cash handling and security procedures within the Pharmacy.
• Ensure the Pharmacy is clean and tidy and prompt reporting of Health and Safety concerns to the Pharmacy Manager.
• Participate in training and development and proactively develop the job function.
• Other duties as required.

Skills

Excellent communication

Multi-task

Attention to detail

Organised

Discretion with confidential info

Cash handling experience

Team player

Job description

We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the team at Allcare Mulhuddart! This is a part-time, fixed-term contract. Allcare Pharmacy Allcare support is a company which specialises in supporting Community Pharmacies to deliver excellent personalised care to their community. The Allcare Pharmacy group is a network of pharmacies throughout Ireland which strive for customer service excellence where staff focus on their core skill of providing expert medical care, advice and value to their patients and customers.

Purpose of Role

To deliver excellent customer service and to provide advice and information as required to customers on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.

Duties and Responsibilities

• To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
• To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.
• To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
• To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
• To maintain cooperative and professional working relationships with colleagues at all times.
• To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
• To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.
• To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
• To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.
• Any other duties as required.

Teamwork

Provide support to other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals.

This role requires a high level of pro-activity and an ability to work on own initiative.

Build relationships with others in the pharmacy to create a positive working environment.

Participate in staff training programmes and implementation and be proactive in developing the role function.

To work effectively as part of the Pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.

Customer Focused

We are passionate about exceeding expectations: making our community pharmacies the local destination of choice Delivering customer service to the highest quality To provide advice and information as required to customers on all product ranges available in the Pharmacy.

To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.

Qualifications, Experience & Skills Required

• 1 years experience in Pharmacy/Retail/Hospitality is preferable
• Cashier experience an advantage
• Excellent communication skills, both written and verbal
• Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially
• Good attention to detail is essential
• Organised with a proven ability to multi-task successfully under pressure
• Ability to work on own initiative and as part of a team
• Basic IT skills are an advantage #allcare

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.