Paint Assistant

ArraTipp Co-operative; Munster; On-site; EUR 24,000 - 30,000; Full time

Job summary

ArraTipp Co-operative in Tipperary Town is seeking a Paint Assistant to support the sales team and deliver a high-quality customer experience in the DIY and paint sections.

You will handle customer queries, assist with stock display, process transactions, and maintain store presentation in line with Health and Safety procedures. Strong English communication and a customer-focused approach are essential.

Qualifications

• Proven experience in a customer-facing role.
• Strong English communication skills, both written and verbal.
• Experience within the DIY and/or paint sector.

Responsibilities

• Customer service - continuously interact with and ensure that customers receive a high-quality service at all times.
• Maintain the Diy/Light hardware area to the highest standard
• Continuous market research to ensure we provide best product range for our customer needs.
• Stock promotion - work with the General Manager to promote key stock items and ensure the proper display of promotional items in line with the promotional company
• Dealing with all customer queries including telephone queries, in an efficient and professional manner.
• Ordering restocking display areas and maintaining a high standard of store presentation in line with our Health and Safety procedures
• Conduct sales transactions through to completion including entering new sales orders and taking payments from accounts
• Deal with after sales queries including exchanges, credit notes, refunds etc.
• Cash register and payment operations including floating the till, recording cheques, emptying the till as per company and management guidelines as required.
• Lodgement processing and totalling.
• Processing of invoices and related documentation, postage
• Collect customer information, provide product information and direct customers to other products as required
• Deal with returns to reps/suppliers when necessary
• Be flexible in all areas of the store
• Taking direction from the store manager for tasks delegated
• To make sure all health and safety procedures are carried out daily on site.
• To achieve Key performance indicators set by the store manager

Skills

Customer-facing experience

English communication

Paint/DIY sector experience

Job description

Job Description

Business Division: Agri Retail

Job Title: Paint Assistant

Job Purpose: Responsible for supporting the sales team and delivering a high-quality customer experience through excellent sales and after-sales service.

Reporting to: Retail Store Manager

Location: O'Brien Street, Tipperary Town

Responsibilities

• Customer service - continuously interact with and ensure that customers receive a high-quality service at all times.
• Maintain the Diy/Light hardware area to the highest standard
• Continuous market research to ensure we provide best product range for our customer needs.
• Stock promotion - work with the General Manager to promote key stock items and ensure the proper display of promotional items in line with the promotional company
• Dealing with all customer queries including telephone queries, in an efficient and professional manner.
• Ordering restocking display areas and maintaining a high standard of store presentation in line with our Health and Safety procedures
• Conduct sales transactions through to completion including entering new sales orders and taking payments from accounts
• Deal with after sales queries including exchanges, credit notes, refunds etc.
• Cash register and payment operations including floating the till, recording cheques, emptying the till as per company and management guidelines as required.
• Lodgement processing and totalling.
• Processing of invoices and related documentation, postage
• Collect customer information, provide product information and direct customers to other products as required
• Deal with returns to reps/suppliers when necessary
• Be flexible in all areas of the store
• Taking direction from the store manager for tasks delegated
• To make sure all health and safety procedures are carried out daily on site.
• To achieve Key performance indicators set by the store manager

Qualifications and Experience required for this role

• Proven experience in a customer-facing role
• Strong English communication skills, both written and verbal
• Experience within the DIY and/or paint sector

Core Competencies (Behaviours, Knowledge, Skills)

• Customer focused, detailed orientated
• Strong communication skills
• Ability to maintain a positive attitude in a fast-paced environment
• Adaptive and flexible to changing technologies, process and environments
• Ability to work and make decisions with minimal supervision
• Strong organisational skills
• Team player
• Ability to work well with others and use a team approach
• Ability to multitask
• Inventory focused

Note: As with all positions, due to the nature of our business, key responsibilities will evolve and change over time.

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