Operations Executive

Flogas Ireland Ltd; Swords; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

An energy services provider seeks an Operations Executive in Swords, Ireland. You will oversee the onboarding of new energy customers, maintain operational efficiency, and ensure regulatory compliance. Ideal candidates possess a degree and strong numerical and analytical skills, along with excellent communication abilities. This role supports remote/blended working and offers a dynamic environment.

Qualifications

• Experience in data modeling and trend analysis.
• Ability to multi-task while maintaining accuracy.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage the onboarding process for new energy customers.
• Coordinate customer switches with gas and electricity networks.
• Ensure compliance with regulatory and operational standards.
• Prepare and deliver customer commentary and invoice reports.
• Resolve customer queries promptly.

Skills

Numerical skills

Analytical skills

Communication skills

Advanced MS Excel

Data analysis

Education

3rd level degree in a relevant discipline

Tools

MS Office

Job description

Two, the Grn, Dublin Airport C, Dublin Airport, Swords, Co. Dublin, K67 E2H3

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

About the role: We are seeking a proactive and detail-oriented Operations Executive to join our team at Flogas Energy. In this key role, you will manage the end-to-end onboarding process for new energy customers, ensuring seamless integration into our services. Working closely with network operators, internal teams, and customers, you will play a vital part in maintaining operational efficiency, regulatory compliance, and exceptional customer service standards.

Key Responsibilities

• Oversee the end-to-end onboarding process for new energy customers, ensuring a smooth transition into Flogas services.
• Coordinate customer switches with relevant gas and electricity networks, ensuring accuracy and timely completion.
• Ensure all processes adhere to regulatory and operational standards, always maintaining compliance.
• Act as the primary liaison between Flogas Energy and gas/electricity network and system operators.
• Conduct daily trade checks to ensure data integrity and operational accuracy.
• Resolve customer queries and operational issues promptly, ensuring a high level of customer satisfaction.
• Track and elevate network-related delays or service disruptions, ensuring timely resolution.
• Prepare and deliver customer commentary reports and bespoke invoice reports for industrial, commercial, and multi-site customers.
• Ensure data accuracy and relevance in all reporting outputs, maintaining high standards of quality.
• Assist in billing checks to support the accuracy of customer invoices.
• Collaborate closely with Billing, Sales, Renewables, and Trading teams to identify opportunities for improving operational processes and efficiency.

Candidate Profile

The ideal candidate will have a 3rd level degree in a discipline with a high level of numerical, analytical and/ or financial content or equivalent. This person should have a sound knowledge of MS packages, preferably with advanced MS Excel skills and be comfortable using IT packages and software applications. They should have demonstrable experience in data modelling and data analysis trends and anomalies. This person should be comfortable working in a fast‑paced, busy environment, working towards individual and team SLAs. This role will require someone with excellent communication skills, with the ability to show empathy and compassion to customers as needed. They should be able to multi‑task, while maintaining excellent attention to detail and accuracy in their work. Proficient IT skills will also be essential for this role.

• This vacancy is suitable for Remote/Blended working
• Sector: electricity, gas, steam and air conditioning supply

Career Level

• Experienced [Non-Managerial]