Onboarding Specialist (German Speaker/Deutschsprachig)

SpotOn TA; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A tech business solutions company based in Dublin, Ireland seeks an Onboarding Specialist who is fluent in German and English. Responsibilities include managing customer relationships and facilitating the onboarding of enterprise software. The ideal candidate has experience in CRM roles and holds a Bachelor's degree. This hybrid position offers a comprehensive benefits package, including training and mental health support.

Benefits

Comprehensive VHI cover from day 1

Employee assistance and mental health support programs

Structured training & career development plan

Financial support programs such as personal hardship loans

Dynamic work environment

Qualifications

• 1–2 years of experience in customer success, CRM, or support roles within SaaS.
• Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.

Responsibilities

• Document customer interactions and resolutions in CRM tools.
• Respond to customer queries and provide direct assistance.
• Facilitate the successful onboarding of enterprise software solutions.
• Build and maintain customer relationships to drive engagement.

Skills

Fluency in German Language, C1 level or Higher

Fluency in English Language, C1 level or Higher

Hands-on experience with CRM tools

Passion for business development

Familiarity with enterprise software

Excellent communication and interpersonal skills

Self-motivated and results-driven

Problem-solving skills

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

Job description

The Role:

Onboarding Specialist – German Speaker/ Deutschsprachig – SaaS

Hybrid – Dublin, Ireland

*** This Job Opportunity is only offered for candidates living and eligible to work in Ireland.

Salary: Kindly share your salary expectations.

Client: Tech BPO Company.

Hybrid – Dublin, Ireland

Job Description

As an Onboarding Specialist, you will support large customer deals by managing relationships, rollout timelines, and handling product inquiries.

Detailed Duties and Responsibilities

• Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
• Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.
• Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
• Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
• Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
• Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.

Ideal Profile:

Targeted Qualifications

• Fluency in German Language,C1 level or Higher.
• Fluency in English Language,C1 level or Higher.
• Hands‑on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
• Passion for business development, with a consultative, solutions‑focused approach.
• Familiarity with enterprise software and secure enterprise environments.
• Bachelor’s degree or equivalent professional experience.
• Excellent communication and interpersonal skills, with the ability to build trust and effectively articulate value propositions.
• Self‑motivated, results‑driven, and persistent in pursuing leads and closing deals.
• Ability to build and grow relationships with senior‑level stakeholders.
• Min. 1–2 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
• Strong problem‑solving skills with the ability to manage technical troubleshooting for SaaS products.

Interpersonal Skills

• Communicative, speak and/or write well and get your ideas across to others easily.
• Interpreter, look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, pleasant, energetic, helpful, trustworthy
• Efficient, perform tasks in the fastest and simplest ways that they can be done.
• Organised and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, can carry different responsibilities, sometimes with very little advanced notice.
• Listen, listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: Kindly share your salary expectations.
• Hybrid– Dublin, Ireland ” 3 days/ weekly at the office.”
• Comprehensive VHI cover from day 1.
• Employee assistance and mental health support programs.
• Structured training & career development plan.
• Financial support programs such as personal hardship loans.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Attractive Salary & Benefits