On-Site IT Support Engineer

Glanbia; Ireland; Remote; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Staff discounts

Health benefits

Competitive salary

Job summary

Glanbia Nutritionals, Inc. in Ireland is seeking an On-Site IT Support Engineer to provide hands-on IT support for office infrastructure and end-user devices. You will manage onboarding/offboarding, install and decommission hardware, and support corporate events with IT/AV and telephony systems.

The role requires 5+ years of on-site IT support experience, networking/AV knowledge, and relevant certifications. You will work with local teams and global IT to ensure security and uptime.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable.
• ITIL Foundation certification is a plus.

Responsibilities

• Provide hands-on on-site IT support for office infrastructure and end-user devices.
• Install, configure, and decommission IT hardware including servers, workstations, printers, and peripherals.
• Support corporate events with IT/AV and telephony systems to ensure smooth operations.
• Manage onboarding and offboarding of end-user devices and access control.
• Maintain and troubleshoot networking, telephony, and AV systems at the site.
• Collaborate with central IT teams and Service Providers for on-site needs.
• Document activities and asset management processes for audits and reporting.
• Ensure IT security policies are followed during all on-site tasks.

Skills

On-site support

Hardware installation

IT onboarding

Corporate events support

Networking

Telephony

AV systems

IT security

Documentation

Customer service

Education

Bachelor's degree in Information Technology or Computer Science

CompTIA A+/Network+ or equivalent

ITIL Foundation certification

Tools

Video conferencing systems

Telephony equipment

Networking devices

Datacentre cabling

UPS and servers

Job description

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Join this dynamic team focused on delivering better nutrition for every step of life's journey

Role Summary

The On-Site IT Support Engineer is responsible for providing hands-on technical support for on-site office IT infrastructure and technology.

This role involves acting as remote hands to resolve local infrastructure-related issues, handling the installation and decommissioning of both office hardware and end-user technology hardware, and ensuring the smooth operation of IT systems and equipment in office environments.

They will also manage IT onboarding and offboarding processes, including the distribution and collection of end-user devices, and provide technical support for corporate events and local site-specific technology.

Key Accountabilities

• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.
• Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.
• Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialised systems.
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.
• Ensure adherence to IT security and compliance policies during all on-site activities.
• Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.
• Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.

Business Stakeholders

• Business Process Owners
• Business Users/End Users

IT Stakeholders

• On-Site IT Support Manager
• Core Infrastructure Platform
• Workplace Services Platform
• Network Services Platform
• Technology Value Stream Business Analyst(s)
• Service Desk
• Information Security Function

Other

Third-party providers (e.g., partner services, managed services)

Qualifications and Experience

Education & Professional Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable.
• ITIL Foundation certification is a plus.

Prior Experience & Technical Knowledge

• 5+ years of experience in IT Support, with a focus on on-site support for office environments, and end-user technology.
• Hands-on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end-user devices.
• Proven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment.
• Strong understanding of IT infrastructure, including networking, telephony, and AV systems.
• Familiarity with datacentre operations, including cabling, racking, and hardware troubleshooting.
• Experience managing IT onboarding and offboarding processes, including device distribution and collection.
• Excellent problem-solving and troubleshooting skills, with the ability to resolve technical issues efficiently.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience working in a fast-paced, dynamic environment with shifting priorities.

Key Technical & Leadership Capabilities

TECHNICAL CAPABILITIES & SKILLS

On Site IT Support

Provides hands-on support for resolving on-site issues, including hardware troubleshooting and replacements.

Hardware Installation and Decommissioning

Installs, configures, and decommissions infrastructure and end-user technology hardware.

Office IT Support

Supports and maintains office IT infrastructure, including network devices, telephony systems, and end-user equipment.

Corporate Event IT Support

Ensures seamless IT and AV functionality for corporate events, including video conferencing and telephony systems.

Local Site Technology Support

Provides support for local site-specific technologies, such as digital signage and lab equipment.

IT Onboarding and Offboarding

Manages the distribution, setup, and collection of end-user devices during onboarding and offboarding processes.

Collaboration with Remote Teams

Works closely with remote IT teams to execute tasks and resolve issues requiring on-site presence.

Governance and Compliance

Ensures adherence to IT governance and compliance policies during all on-site activities and supports site-related audit information gathering activities.

Documentation and Knowledge Sharing

Maintains detailed records of activities, including hardware installations, decommissions, and issue resolutions.

Customer Service

Provides excellent technical support and customer service to end-users and stakeholders.

LEADERSHIP CAPABILITIES

Drive Strategic Impact

Translates organizational strategy into team strategy using data-driven insights to make effective decisions and take calculated risks, while building strong customer/consumer relationships.

Act with Agility

Introduces change initiatives to address changing business needs by working effectively through uncertainty and with unstructured teams and environments.

Empower Others

Develops a future pipeline of talent by proactively assessing capabilities and creating development goals that leverage effective coaching, delegation, and autonomy.

Lead Inclusively

Creates a psychologically safe environment that removes divides, drives collaboration, and fosters a culture of respect and curiosity.

Innovate with Courage

Encourages team to build new capabilities, explore new ideas and emerging technologies, and engage in a constructive approach to lessons learned.

Communicate with Purpose & Vision

Delivers inspirational communications that mark progress toward archiving organizational vision, cultivate a sense of shared purpose, and build buy-in with key stakeholders.

Where and How You Will Work

The opportunity will be based in Waterside, Citywest with onsite working.

What We Would Like to Offer You

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, health, competitive salary.

About Glanbia

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5,800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates. We will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.