Omni-Channel Retail Customer Care Champion

JoJo Maman Bébé; Dublin; On-site; EUR 60,000 - 80,000; Part time

Job summary

A leading children's clothing retailer in Dublin is seeking a dedicated customer service associate. In this role, you will assist a diverse range of customers, maintain store organization, and participate in an Omni-Channel service environment. Ideal candidates will have prior retail or customer service experience, IT skills, and a passion for children’s products. Join us to be part of a community-centric workforce that prioritizes customer care and personal development.

Benefits

Extra annual leave

Birthday day off

Non-contractual bonus scheme

Enhanced pension scheme

Flexible work options

Social events

Employee recognition programme

Volunteer days

Health and Wellbeing hub

40% off JoJo branded products

Training and development opportunities

Qualifications

• Previous retail or customer service experience is essential.
• Strong IT skills with the ability to learn new systems quickly.
• Ability to communicate product knowledge effectively.

Responsibilities

• Assist customers with various needs in-store and over the phone.
• Prepare Omni-Channel orders.
• Maintain the store’s appearance and organization.

Skills

Retail experience

Customer service skills

IT competence

Product information retention

Empathy and active listening

Attention to detail

Job description

A leading children's clothing retailer in Dublin is seeking a dedicated customer service associate. In this role, you will assist a diverse range of customers, maintain store organization, and participate in an Omni-Channel service environment. Ideal candidates will have prior retail or customer service experience, IT skills, and a passion for children’s products. Join us to be part of a community-centric workforce that prioritizes customer care and personal development.