Office Administrator

Smyth Recruitment; Goatstown; On-site; EUR 30,000 - 40,000; Full time

Job summary

A recruitment agency is looking for an Office Administrator in Dublin. This role involves managing front desk operations, providing helpdesk support using Salesforce CRM, and various office administrative tasks. The ideal candidate should support customer service efforts and demonstrate strong problem-solving skills. Applicants must have appropriate work authorization for Ireland.

Qualifications

• Strong commitment to customer service and professional interactions.
• Motivation and adaptability to dynamic environments.
• Collaborative approach and positive attitude.

Responsibilities

• Manage the front desk and provide helpdesk support.
• Oversee correspondence, mail handling, and travel arrangements.
• Generate and analyze Salesforce reports.

Skills

Customer service

Problem-solving

Organizational skills

Salesforce CRM

Job description

My client, located in South Dublin, is expanding and seeking a proactiveOffice Administrator. This is an office-based position,Monday through Friday, from 8:30 a.m. to 5:30 p.m.

The role in a nutshell

In this role, you’ll efficiently manage the front desk and deliver frontline helpdesk support to customers, logging and monitoring all calls via Salesforce CRM until each issue is resolved. As the Office Administrator, you’ll interact daily with both clients and colleagues, handling a high volume of calls in a friendly, professional, and efficient manner. Since their systems are critical to client operations, fast responses and effective problem-solving skills are vital to prevent any disruptions.

Main responsibilities include

Reception

• Greeting guests upon arrival
• Documenting inquiries directed to the helpdesk
• Tracking potential sales opportunities

Office Administration

• Oversee correspondence, insurance matters, mail handling, and travel arrangements
• Coordinate freight and courier shipments
• Maintain and update the Salesforce customer database
• Provide administrative support for marketing initiatives
• Serve as backup for the Services Department
• Complete ad hoc assignments as needed
• Prepare sales quotations
• Assist the management team in various capacities
• Generate and analyse Salesforce reports

The ideal candidate will demonstrate

• Demonstrates a strong commitment to customer service, consistently delivering prompt, professional, and approachable interactions
• Exhibits motivation and adaptability within a dynamic working environment
• Maintains a collaborative approach and a positive outlook, readily contributing to team efforts
• Displays a proactive attitude toward embracing new challenges and pursuing professional growth within the organisation

Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship’s already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered.