No7 Counter Manager

Boots; Dundrum; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Generous employee discounts

Quarterly No7 product allocation

CIBTAC certification

No7 Macmillan Beauty Advisor training

Pension membership (PRSA)

Partial paid maternity leave

Discretionary annual bonus

Flexible benefits scheme

Job summary

Boots Ireland, home to No7 Beauty Company brands, is seeking a No7 Counter Manager. You will lead the counter team, coach performance, and deliver personalised skincare consultations to help customers feel confident in their own skin.

You will drive sales through promotions, maintain counter presentation, and participate in the Skin School development programme. A passion for makeup, skincare, and exceptional customer service is essential.

Qualifications

• Passion for makeup and skincare products and No7 brand.
• Experience leading a team to achieve performance targets and develop staff.
• Outstanding customer service with empathy and understanding.
• Ability to work with sales plans and promotions to hit targets.
• Enthusiasm for ongoing learning in skincare and service expertise.

Responsibilities

• Inspire and coach the counter team to exceed sales targets.
• Build strong relationships with customers and colleagues.
• Deliver personalised skincare and beauty consultations using No7 products.
• Drive sales through business plans and in-store promotions and No7 offers.
• Participate in the Skin School development programme.
• Create a vibrant, collaborative counter environment and celebrate team success.
• Maintain a beautifully presented No7 skincare and beauty counter and act as brand ambassador.

Skills

Leadership

Customer service

Sales coaching

Skincare knowledge

Job description

Exciting No7 Counter Manager role helping customers with skincare and beauty needs. Delivering a great customer experience will be second nature to you – creating authentic relationships with customers will be at the heart of everything you do.

Who We Are

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone! We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the centre of everything we do. Join us and together we can achieve more. Find out more here.

About the role

Find out from Becky what a typical day as No7 Advisor looks like by watching the video at the bottom of this page - from engaging with customers to providing personalised beauty consultations, Becky's day is filled with helping people feel confident and beautiful in their own skin.

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
• Build great relationships with customers and colleagues
• Provide personalised consultations using the latest skincare, make up and beauty products
• Deliver your sales targets by creating business plans and driving in store promotions and No7 offers
• Complete our award-winning 12- month Skin School development programme.
• Create a vibrant and supportive working environment by nurturing relations with your store team, sharing knowledge and tips and celebrating team success
• Make sure your counter is beautifully presented to showcase the range of No7 skincare and beauty products to our customers
• Be an ambassador for the No7 brand across your store

What you’ll need to have

• A passion for makeup, skincare and the No7 brand
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
• Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
• The ability to work with business plans, achieve sales targets and review individual and team performance
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

It would be great if you also have

• Experience using skincare and beauty products on customers

Our Benefits

• Generous employee discount on our own brands and partner businesses
• Your own quarterly allocation of No 7 products for you to try out at home and further share your insights with your customers
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• You will be trained to become a No7 Macmillan Beauty Advisor. This means you can support patients experiencing the visible effects of cancer treatment
• Pension membership (PRSA)
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme including holiday buying, health insurance, dental insurance, life assurance and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/ireland. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.