Night Porter

Killashee Hotel; Naas; On-site; EUR 20,000 - 40,000; Full time

Job summary

A premier hospitality establishment in County Kildare seeks a Night Shift Guest Service Representative. Responsibilities include greeting guests during check-in, ensuring public areas' cleanliness, and managing late arrivals. Applicants should have prior customer service experience, excellent communication skills, and flexibility to work night shifts. The role offers a supportive workplace and various employee benefits, including professional development and a wellness program.

Benefits

Professional Growth & Development

Complimentary Leisure Centre Membership

Exclusive Employee Rates

Health & Wellbeing Support

Insurance Discounts

Free On-Site Parking

Meals Provided on Duty

Employee Referral Programme

Team Social Events

Flexible Scheduling

Positive Team Culture

Recognition Programmes

Qualifications

• Previous experience in a similar role or customer service.
• Excellent communication and interpersonal skills.
• Basic computer literacy, Opera Cloud knowledge preferred.
• Flexible with working hours from 11 PM to 7 AM.

Responsibilities

• Greet and assist guests with check-ins and check-outs.
• Handle late arrivals and early departures courteously.
• Ensure cleanliness of hotel entrances and public areas.
• Conduct regular security checks and report issues.

Skills

Customer service experience

Communication skills

Computer literacy

Flexibility with work hours

Tools

Opera Cloud

Job description

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

Main Duties

• Greet and assist guests with check-ins, check-outs, and any requests during the night shift.
• Handle late arrivals and early departures efficiently and courteously.
• Ensure hotel entrances, lobby, corridors, and public areas are clean, tidy, and presentable at all times.
• Conduct regular security and safety checks of the hotel premises, reporting any issues or incidents to management.
• Respond promptly to guest inquiries, complaints, or emergencies.
• Prepare and deliver room service orders or refreshments as required.
• Assist with luggage handling, wake-up calls, and taxi or transport arrangements.
• Complete night audit tasks or assist the night auditor with reports and administrative duties.
• Assist with conference and function set ups

Key Requirements

• Previous experience in a similar role or in customer service (hotel experience preferred).
• Excellent communication and interpersonal skills.
• Basic computer literacy (knowledge of Opera Cloud is an advantage).
• Flexible with working hours between 11:00 PM - 7:00 AM, Monday to Sunday.

Why work with us

At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:

• Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression. External & Internal programmes provided.
• Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
• Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
• Health & Wellbeing Support: Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.
• Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.
• Free On-Site Parking: Hassle-free and secure parking available for all team members.
• Meals Provided on Duty: Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
• Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.
• Team Social Events: Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
• Flexible Scheduling: Shift patterns designed to support a healthy work-life balance.
• Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by company's core values.
• Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values. As a team, we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.