Night Manager

DORSET OPCO LIMITED; Dublin; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading hospitality provider in Dublin is seeking an experienced Night Manager to oversee hotel operations during overnight shifts. Responsibilities include managing staff, ensuring guest satisfaction, handling complaints, and maintaining safety and security standards. The ideal candidate will have strong interpersonal skills and prior hotel experience. This role offers competitive salary and professional growth opportunities.

Qualifications

• Experience in hotel front office operations required.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks effectively.

Responsibilities

• Manage hotel operations during overnight shifts.
• Ensure team performance and guest satisfaction.
• Handle guest complaints promptly.

Skills

Guest service

Cash handling

Team management

Problem-solving

Attention to detail

Job description

493-511 North Circular Road, Dublin 1, D01 A2Y5

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

The Night Manager is responsible for the Hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. As well, the Night Manager is responsible for a team of Night Porters, ensuring that all tasks and duties are completed to the highest quality standards as per company policy.

Main Duties

• Receiving a hand-over from the Duty Manager/Receptionist and ensuring that all aspects of night service are dealt with in an efficient and effective manner.
• To be responsible for a cash float which must be balanced at the start and end of each shift. Ensure the float has adequate change and request further change when required.
• To ensure that you are wearing correct uniform in line with company standards and your name badges.
• To welcome guests to the hotel in a courteous and helpful manner.
• To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the Duty Manager.
• To highlight any guests’ special requests details to the Day team/relevant department to ensure they are cared for correctly.
• Ensures all guests are assisted with their luggage when arriving or departing hotel.
• Parks and retrieves guest vehicles.
• Calls taxis for guests.
• To ensure that a suitable method of payment for each guest account at the time of check in.
• Undertake payment or pre‑authorisation from the guest following correct standard procedures and checking details accurately, ensuring credit is only open to those guests with authorisation.
• Informs guest about formalities, any special conditions relating to their stay and the services available.
• To make additional charges to guest and conference accounts, using the Hotel’s software system.
• Ensure that all guests are safe and comfortable.
• Be fully aware of all daily and weekly events in the hotel.
• Serve guests at the resident bar/lobby ensuring accuracy by checking name and room number and having guest sign bill.
• Ensures the breakfast rooms are set for the next day’s business and ensure all meeting rooms are cleaned and vacuumed nightly.
• To ensure that the public areas are cleaned in a manner that exceeds our guest’s expectations and is to the Hotel standards.
• Completing daily and weekly cleaning task.
• To produce room service food in line with Food Hygiene standards and that the service provided complies with the Hotel standards.
• Ensures that wake up calls are made promptly.
• Ensure breakfast trays are set and early breakfast delivered to rooms.
• Follow night audit procedures and generate the relevant reports for each department.
• To undertake any other duties which may be assigned to the role.
• Maximise revenue where possible by means of up selling.
• Carry out a comprehensive hand over to early Duty Manager before end of shift.
• Security: Ensures all access to the hotel is secure as required by hotel policy and procedure. Ensuring the minimum of 3 security checks at regular intervals with emphasis on security.

Career Level

• Experienced [Non-Managerial]

Sector

• Accommodation and food service activities