Multi Channel Quality Expert Reviewer

Boeva Tech; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Dublin is seeking a Multi Channel Quality Expert Reviewer with fluent German skills. The role involves assessing content moderation cases, conducting ID verifications, and collaborating with specialized teams. Candidates must demonstrate process excellence, collaboration, and critical thinking. Comprehensive healthcare, pension contributions, and annual leave are included, making this an attractive full-time opportunity in a high-impact environment.

Benefits

Comprehensive healthcare insurance

Death in service coverage

Annual leave: 20 days + 10 bank holidays

Pension plan: 4% contribution

Qualifications

• Native or fluent German, excellent written and spoken skills.

Responsibilities

• Review and assess content moderation cases including credible threats and self-harm promotion.
• Conduct ID verification and access flow checks.
• Provide feedback to improve operational workflows.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

Fluent German

Job description

Multi Channel Quality Expert Reviewer (German Speakers)

Hours: Full-time, 40 hours/week, fully flexible across Mon–Sun 08:00–19:00

Training: 4 weeks onsite in Dublin

About the Role

We are looking for meticulous, proactive, and culturally aware Multi Channel Quality Expert Reviewers to join our Dublin City Centre team. This is a unique opportunity to work in a high-impact role supporting global content and risk operations for one of the worlds leading technology companies. You will be key in ensuring quality, accuracy, and adherence to policy across complex workflows in content moderation, ID verification, and escalations.

This is a fully onsite role in Dublin, requiring focus and collaboration in a dynamic, fast-paced environment.

Please note: No holiday or time-off requests will be approved within the first 8 weeks to allow for comprehensive training.

Key Responsibilities

As a Multi Channel Quality Expert Reviewer, you will:

1. Support Global Operations Workflows:

• Review and assess content moderation cases, including:

  • Credible threats of violence or organized crime

  • Self-harm or suicide promotion

  • Fraud, theft, vandalism, poaching, or sale of restricted goods

  • Privacy violations, impersonation, or misrepresentation

  • Hate speech, bullying, phishing, spam, malware

  • Child exploitation, nudity, pornography, sexual solicitation

Conduct ID verification and access flow checks.

Handle escalations according to policy and workflow standards.

2. Collaborate with Specialized Operations Teams:

Support content moderation for HERO (viral/meme content) and DOI (Dangerous Organizations) workflows.

Apply cultural and regional awareness to ensure nuanced policy decisions.

3. Ensure Excellence in Quality:

Follow global policy guidelines with precision and attention to detail.

Provide feedback and insights to improve operational workflows.

Who Were Looking For

We value individuals who demonstrate:

Process Excellence: Commitment to doing things well and continuous improvement.

Collaboration: Team players who thrive in a group environment.

Communication: Clear, confident, and concise verbal and written skills.

Emotional Intelligence: Empathy, kindness, and interpersonal awareness.

Open-Mindedness: Receptive to new ideas and different ways of thinking.

Critical Thinking: Logical, thoughtful decision-making skills.

Solution Orientation: Forward-thinking mindset, focused on resolving challenges.

Entrepreneurship: Self-driven, ownership mentality, and willingness to take initiative.

Language Requirement: Native or fluent German, excellent written and spoken skills.

What We Offer

Comprehensive healthcare insurance

Death in service coverage

Annual leave: 20 days + 10 bank holidays

Pension plan: 4% contribution