Mission-Critical Cloud Networking Solutions Engineer

Google Ireland Ltd; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading technology company in Dublin seeks a Mission Critical Services Solutions Engineer to support critical customer workloads on Google Cloud. The role involves troubleshooting technical issues, collaborating with cross-functional teams, and advocating for customer needs to enhance their experience. Candidates should have a degree in a relevant field and over 6 years of experience in a technical, customer-facing role. This position emphasizes proactive customer support and continuous product improvements.

Qualifications

• 6+ years troubleshooting and advocating for customer needs.
• Experience creating content like developer documentation.
• Experience writing and debugging code.

Responsibilities

• Work with customers to resolve issues and achieve product readiness.
• Develop an understanding of Google Cloud's product technology.
• Act as a consultant for internal stakeholders.

Skills

Troubleshooting customer needs

Software development

Content creation for technical audiences

Debugging code in languages (Java, C, C++, Python, Go, JavaScript)

Web technologies (HTTP, HTML, DNS, TCP)

Working with distributed systems

Education

Bachelor's degree in Science, Technology, Engineering or equivalent

Job description

A leading technology company in Dublin seeks a Mission Critical Services Solutions Engineer to support critical customer workloads on Google Cloud. The role involves troubleshooting technical issues, collaborating with cross-functional teams, and advocating for customer needs to enhance their experience. Candidates should have a degree in a relevant field and over 6 years of experience in a technical, customer-facing role. This position emphasizes proactive customer support and continuous product improvements.