Member Service Officer at Community Credit Union

Metamo DAC; Blanchardstown; On-site; EUR 30,000 - 40,000; Full time

Job summary

A community-focused credit union in Blanchardstown is seeking candidates for a full-time customer service role. Responsibilities include providing excellent service, handling transactions, and promoting membership benefits. Candidates should have experience in the credit union sector and possess a QFA qualification. The role supports a flexible schedule and application compliance with industry standards.

Qualifications

• Previous Credit Union experience or active knowledge of the credit union sector is desirable.
• Member-focused with a proven track record of delivering exemplary customer service.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide exemplary customer service to all members.
• Handle transactions and maintain confidentiality.
• Process payments and handle cash float responsibly.

Skills

Excellent customer service

Attention to detail

Compliance

Finance

Education

QFA qualification

Job description

About Community Credit Union

Community Credit Union (“CCU”) was formed in 2010 through the merger of Clonsilla and Premier Credit Unions. Following subsequent mergers with West Cabra Credit Union in 2015, Rowlagh and Blanchardstown and District Credit Union in 2025, the credit union now has a membership base of 70,000 and total assets of just under €300m.

Reporting to: Operations Supervisor/ Manager

Location: The Role is a fulltime office based and will be required to work across all four branch locations (Blanchardstown Shopping Centre, D15, Clonsilla Road, D.15, West Cabra D7, Rowlagh D22)

Job Purpose: Delivering an excellent member experience by providing an efficient face‑to‑face, telephone, online, and email service to members while adhering to service level standards and compliance.

The credit union operates six days per week, including Saturdays. Employees who work on Saturdays will be rostered for an alternative day off during the week.

Duties will include:

• Provide exemplary customer service to all Community Credit Union members and potential new members by effectively resolving member queries the first time, leading to the minimisation of referring issues to other departments for resolution.
• Handling all transactions and counter procedures confidentially and professionally.
• Processing members' payments through the computerised member accounting system.
• Handling of cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
• Issuing loans and share withdrawals to members
• Taking applications for opening accounts from new members, ensuring all correct documentation is provided.
• Providing other counter services to members, e.g. Payzone, Fexco etc.
• Maintaining the counter area in a tidy and professional manner.
• Any other duties that may be required on a day‑to‑day basis as advised by the Office Supervisor.
• Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
• Promote a culture that reflects the Credit Union’s values and encourages good performance and excellent member services.
• Promote Community Credit Union services and products and inform prospective Members of the benefits of membership

Competencies required:

• Previous Credit Union experience or active knowledge of the credit union sector is desirable
• QFA qualification desirable
• Member-focused with a proven track record of delivering exemplary customer service
• Excellent verbal and written communication skills in English are required for the role.
• Active listening skills to accurately respond to inquiries and requests
• Demonstrate strong analytical and numerical skills
• Must be detail-oriented and well-organised with a professional phone manner
• Flexible and adaptable with a positive attitude to change
• Compliance with policies and procedures

The above list is a guideline only, and essentially, the responsibilities of this role include all activities directly relating to the delivery of services to members. Given the size and nature of the organisation, a degree of flexibility is required, and this job description may be reviewed as needs change.

This role will require applicants to complete the relevant QFA qualification and exams in line with the Minimum Competency Code (MCC) requirements for the role. The credit union will support successful candidates with obtaining this qualification.

Remuneration will be dependent on qualifications and experience.

The closing date for receipt of applications is 5:00 p.m. 7th December 2025

Shortlisting may apply, and an assessment will be completed based on the information provided in the application.

Community Credit Union supports an inclusive and diverse workforce

Community Credit Union Limited is regulated by the Central Bank of Ireland.

Skills

• Excellent customer service
• Attention to detail
• Compliance
• Finance