Matchbook Betting Exchange - Operations Agent - Hybrid/Remote - €32,490

Xanadu Consultancy; Cork; Hybrid; EUR 28,389 - 34,698; Full time

Job summary

A leading betting platform is seeking an Operations Agent to join their team in Cork. The role involves managing betting markets and ensuring exceptional customer experience through client support. Candidates should have experience in the sports betting industry, strong analytical skills, and the ability to work in a dynamic environment. This position offers hybrid/remote working options.

Qualifications

• Experience in the sports betting industry is highly advantageous.
• Above average analytical, planning and decision making skills.
• Attention to detail with a history of high work standards.

Responsibilities

• Creating and managing betting markets on Matchbook.com.
• Ensuring website content meets regulatory standards.
• Providing client support via live chat, email, and phone.

Skills

Experience in the sports betting industry

Understanding of all major sports

Analytical skills

Attention to detail

Teamwork

Flexibility to work weekends and nights

Job description

Matchbook Betting Exchange - Operations Agent - Hybrid/Remote - €31,544

We are looking for suitable candidates to join our existing team of Sports Operations Agents working in a unique and exciting environment. Successful candidates will be based in our Cork Operations centre working as part of the 24/7 Operations team. Full training on Matchbook's unique technology platform will be provided. The Operations Agentis responsible for ensuring all Matchbook.com users have an exceptional betting experience. This is achieved through outstanding Customer service and attention to detail in managing the markets that appear on our Website.

What will I be doing?

• Creation of sporting events/betting markets on Matchbook.com and Client platforms.
• Management of sporting events/betting markets on Matchbook.com and Client platforms driven by sporting news, subject matter experts and Customer feedback.
• Ensuring website content is in line with company, industry and gaming regulator mandated standards.
• Liaising as necessary with other teams to resolve issues or drive improvements to the Matchbook platform.
• Ad-hoc reporting/data analysis
• Retail and B2B Client Support (live chat, email and phone)
• Promotion management
• Technical Troubleshooting
• Client escalation handling
• Partner Support
• Client funds and payment management
• Assisting Compliance with KYC procedures
• Assisting the Ecosystem team with player management

What we are looking for:

• Experience in the sports betting industry is highly advantageous
• An understanding of all major sports.
• Above average analytical, planning and decision making skills.
• Attention to detail with a history of high work standards.
• Flexibility to work regular weekends and nights
• Working effectively as part of a diverse team.
• Ability to perform duties to high standards in a high volume, rapidly changing work environment.