Markets Support Analyst – Fees and Billing

Bank of America Merrill Lynch; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Dublin seeks a Markets Support Analyst for Fees and Billing. This role involves managing third-party billing for the global markets. You will enhance processes, keep client portfolios accurate, and communicate with diverse teams. Applicants should be client-focused with strong communication skills. Competitive benefits include private healthcare, pension plan, and flexible work options, ensuring a supportive environment to thrive.

Benefits

Private healthcare

Competitive pension plan

Access to free counselling

20 days of backup childcare

Qualifications

• Presentable and client-focused with client-facing experience.
• Excellent communication skills and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Self-motivated and able to work unsupervised; manage own time.

Responsibilities

• Maintain accuracy of client portfolio using internal and external tools.
• Perform research and conduct standard analyses.
• Enhance processes and boost client experience.
• Create reports and liaise with internal partners.

Skills

Active Listening

Attention to Detail

Prioritization

Adaptability

Critical Thinking

Problem Solving

Job description

Job Title

Markets Support Analyst – Fees and Billing

Location

Dublin, Ireland

Corporate Title

Officer

Eligibility

To proceed with your application, you must be at least 18 years of age.

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of everyconnection. ResponsibleGrowth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Work Location

We are located at the Central Park office in Leopardstown, Dublin’s premium business park. The facility offers an onsite gym, staff restaurant and coffee shop, and is easily accessible via the LUAS network and a shuttle service between Dublin City Centre and Central Park.

Role Description

Global Fees and Billing, part of the Global Markets Shared Operations organization, offers an exciting opportunity. The successful candidate will work in a dynamic and growing global billing team responsible for managing a wide variety of third‑party billing for Global Markets Sales and Trading. The Billing team provides services across products, partnering with senior stakeholders from the Front Office, Business Management, Finance, Vendor Managers, Senior Operations Management, and more.

The Billing team supports Global Markets trading desks from Dublin. The role involves the recording, allocation and reporting of commissions, partnering across teams to create customer billing, and supporting clients as they navigate any charges incurred. You will learn about securities trade and settlement‑related fees and expense management at Bank of America and how the Fees and Billing team validates and monitors those expenses.

Responsibilities

• Maintain accuracy of client portfolio using internal and external comparison tools
• Perform research and conduct standard analyses using established techniques, including transactions requiring special handling and exception handling
• Explore methods to enhance processes, further reduce risks, and boost client experience
• Partner with colleagues on the trade and sales support teams, and with external agents
• Create reports and liaise with internal partners to ensure proper client reporting and support regulatory reporting
• Escalate potential risks and exposures to manager in a timely manner
• Assist with ad‑hoc projects, new processes, or initiatives requiring coordination among subject matter experts across multiple product areas or functions

Qualifications

• Presentable, confident, and client focused; client‑facing experience or ability to conduct discussions with clients in a confident manner
• Excellent communication skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and persons with different experiences and backgrounds
• Self‑motivated and able to work unsupervised; manage own time and know when to Escalate

Additional Skills

• Active Listening
• Attention to Detail
• Prioritization
• Adaptability
• Critical Thinking
• Recording/Organizing Information
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Result Orientation

Benefits of Working at Bank of America – Ireland

• Private healthcare for you and your family plus an annual health screen; option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of backup childcare, including virtual tutoring, and 20 days of adult‑care per annum
• Option to change core benefits and to select a variety of flexible benefits suited to your personal circumstances (well‑being account, travel insurance, specified illness cover, etc.)
• Use of a flex fund towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll; the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Code of Conduct

Good conduct and sound judgment are crucial to our long‑term success. It’s important that all employees understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

Equal Employment Opportunity – EEO Statement

Bank of America is an equal‑opportunity employer and ensures that no applicant is subject to less favourable treatment on the basis of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio‑economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed or religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your Know your Rights poster.

Drug‑Free Workplace

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug‑Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

In‑Office Culture and Flexibility

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and allows an appropriate level of flexibility for teammates and businesses based on role‑specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide information on the in‑office expectations associated with your role. These expectations may change at any time at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

Benefits Communication Notice

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.