Marketing Cloud Onboarding Pro - Drive Customer Success

Dormont Manufacturing Co; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Marketing Cloud Onboarding Specialist to facilitate successful customer engagements. The role involves guiding customers through onboarding, ensuring they realize business outcomes across the Marketing Cloud.

The ideal candidate will have over 4 years of experience in customer success roles and be fluent in English, demonstrating strong communication skills and business acumen. This position supports the adoption of Marketing Cloud solutions and builds relationships for long-term success.

Qualifications

• 4+ years of experience in customer success, onboarding, or customer-facing roles.
• Proven experience delivering customer presentations and strategic engagements.
• Strong ability to manage priorities and work independently in a fast-paced environment.

Responsibilities

• Serve as a subject-matter expert for Salesforce Marketing Cloud during the onboarding phase.
• Act as the first post-sale point of contact, delivering a confident and welcoming customer experience.
• Lead virtual 1:1 and group onboarding sessions focused on business value.

Skills

Fluent in English

Strong business acumen

Excellent communication skills

Consultative selling

Technical aptitude

Education

Relevant degree or equivalent professional experience

Job description

Dormont Manufacturing Co is seeking a Marketing Cloud Onboarding Specialist to facilitate successful customer engagements. The role involves guiding customers through onboarding, ensuring they realize business outcomes across the Marketing Cloud.

The ideal candidate will have over 4 years of experience in customer success roles and be fluent in English, demonstrating strong communication skills and business acumen. This position supports the adoption of Marketing Cloud solutions and builds relationships for long-term success.