Manager, Sales Operation

ICON Clinical Research; Ireland; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Employee assistance programme (Life256

Life assurance

Flexible benefits

Job summary

ICON plc is a leading healthcare intelligence and clinical research organisation, seeking a Manager of Sales Operations. You will partner with sales leadership to deliver data-driven insights, dashboards, forecasting, and process improvements that drive revenue growth.

The role spans hybrid, remote, and office settings, requiring collaboration with Sales, Finance, and Operations to align priorities and accelerate performance.

Qualifications

• Experience in Sales Operations, Commercial Analytics, or Revenue Operations.
• Ability to convert data into actionable insights for senior stakeholders.
• Strong Excel skills including complex formulas and data modelling.

Responsibilities

• Deliver insights, reporting and analysis to drive commercial success.
• Develop and maintain dashboards, reports and forecasting models.
• Transform datasets into actionable recommendations for strategic decisions.

Skills

Sales Operations

Data analysis

Excel

CRM (Salesforce)

BI dashboards (Tableau/Power BI)

Stakeholder management

Commercial acumen

Communication

Problem solving

Tools

Salesforce

Tableau

Power BI

Job description

Manager, Sales Operations - Hybrid/Remote/Office

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

At ICON our Sales Operations team plays a critical role in shaping commercial strategy and driving business growth through data‑driven decision making. We're looking for a commercially minded, analytical Sales Operations Manager who thrives on turning complex data into meaningful insights that help sales leaders strengthen sales performance and accelerate revenue growth.

This is an excellent opportunity for someone with Sales Operations, Finance, Commercial Analytics, Business Intelligence, or Sales Support experience who enjoys working at the intersection of data, strategy, and business performance. Whether your background is within a CRO, pharmaceutical company, healthcare organisation, or another data‑rich commercial environment, we'd love to hear from you.

What you'll be doing

As a trusted partner to sales leadership, you'll be responsible for delivering the insights, reporting, and analysis that drive commercial success. You will:

• Analyse sales performance, pipeline activity, forecasting data, and market trends to identify opportunities, risks, and areas for growth.
• Develop and maintain dashboards, reports, and forecasting models that provide meaningful business insights.
• Transform complex datasets into actionable recommendations that support strategic decision making.
• Drive improvements to sales processes, reporting accuracy, and operational efficiency.
• Ensure the integrity, governance, and consistency of commercial data across systems and reporting tools.
• Provide the sales teams with guidance and support on tools, systems, reporting, and operational processes.
• Partner closely with Sales, Finance, Business Development, and Operational leaders to align commercial priorities and objectives.
• Lead continuous improvement initiatives that enhance sales effectiveness and revenue predictability.
• Coach and develop junior members of the Sales Operations team.

What we're looking for

We're open to candidates from a variety of analytical and commercial backgrounds. You may currently work in Sales Operations, Commercial Excellence, Finance, Revenue Operations, Business Intelligence, Sales Support, Data Analytics, or a similar function.

• Experience analysing business or sales performance data and delivering actionable insights to stakeholders.
• Strong commercial acumen and the ability to influence decision making through data.
• Advanced Excel skills, including complex formulas, data modelling, pivot tables, reporting, and analysis.
• Experience working with CRM platforms such as Salesforce and an understanding of how commercial data flows through sales processes.
• Exposure to dashboarding and reporting tools such as Tableau, Power BI, or similar BI platforms.
• Experience within the pharmaceutical, biotechnology, clinical research, healthcare, or other data‑driven commercial industries would be advantageous.
• Excellent communication and stakeholder management skills, with the confidence to engage with senior leaders.
• A proactive, solutions‑focused mindset and a passion for driving business performance through data.

What ICON can offer you

Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well‑being and work life balance opportunities for you and your family.

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well‑being.
• Life assurance
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position.