Manager, IT Operations

ICON Clinical Research; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Pension plan

Life assurance

Flexible benefits

Employee assistance

Job summary

ICON Clinical Research is seeking an experienced End User Compute (EUC) Manager to lead workplace technology services across our global organisation. You will manage end-user devices, application delivery, and VDI, with a hands-on leadership style and focus on operational excellence.

The role covers Citrix VAD, Microsoft Intune, SCCM, and enterprise application delivery, driving secure, modern, and reliable end-user computing across multiple sites while supporting hybrid office attendance in

Qualifications

• Proven experience leading End User Compute or Desktop Engineering teams.
• Strong experience with Microsoft Intune and SCCM.
• Experience managing Citrix Virtual Apps and Desktops environments.

Responsibilities

• Lead and manage a team of EUC engineers responsible for endpoint management and application delivery.
• Provide technical leadership, mentorship, and performance management.
• Ensure effective prioritisation of operational support and project delivery activities.
• Foster a culture of accountability, collaboration, and service excellence.
• Manage enterprise endpoint platforms and patching across the estate.
• Oversee Citrix VAD environment for high availability and performance.
• Oversee enterprise application packaging, deployment, and lifecycle management.

Skills

EUC management

Intune

SCCM

Citrix VAD

App packaging

Job description

Manager, IT Operations - Office with Flex in Dublin 18, Ireland

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

About the Role:

We are seeking an experienced End User Compute (EUC) Manager to lead the delivery and management of workplace technology services across our global organisation. This role will be responsible for the platforms and teams that support end-user devices, application delivery, and virtual desktop infrastructure.

The successful candidate will lead a team of engineers responsible for technologies including Citrix, Microsoft Intune, SCCM, and enterprise application delivery, ensuring a secure, modern, and reliable end-user computing environment.

This is a hands‑on leadership role requiring both technical expertise and strong people management skills, with a focus on operational excellence and continuous improvement.

This is an Office Hybrid role with 60% office attendance requirement in our HQ in Leopardstown, Dublin 18.

What you will be doing:

Team Leadership

• Lead and manage a team of End User Compute engineers responsible for endpoint management and application delivery.
• Provide technical leadership, mentorship, and performance management.
• Ensure effective prioritisation of operational support and project delivery activities.
• Foster a culture of accountability, collaboration, and service excellence.

Endpoint Management

• Manage enterprise endpoint platforms including Microsoft Intune and SCCM.
• Ensure secure device configuration, patching, and compliance across the estate.
• Oversee device lifecycle management including provisioning, deployment, and retirement.

Citrix & Virtual Desktop Services

• Manage and optimise the Citrix Virtual Apps and Desktops environment.
• Ensure high availability and performance of virtual desktop infrastructure.
• Support the delivery of remote and hybrid working solutions.

Application Delivery

• Oversee enterprise application packaging, deployment, and lifecycle management.
• Ensure consistent and reliable delivery of applications to physical and virtual environments.
• Work with engineering and business teams to ensure application compatibility and performance.

Operational Management

• Ensure EUC services meet agreed service levels for availability and performance.
• Lead incident management and root cause analysis for major service issues.
• Maintain operational standards, documentation, and platform roadmaps.

Collaboration & Stakeholder Engagement

• Work closely with infrastructure, cybersecurity, and service management teams.
• Engage with business stakeholders to understand and support workplace technology needs.
• Provide reporting and insights on platform performance and service improvements.

Your profile:

Essential

• Proven experience managing End User Compute or Desktop Engineering teams.
• Strong experience with Microsoft Intune and SCCM.
• Experience managing Citrix Virtual Apps and Desktops environments.
• Experience with enterprise application packaging and delivery.
• Strong understanding of Windows 10/11 endpoint management.
• Experience working in enterprise‑scale IT environments.

Desirable

• Experience with Microsoft Autopilot and modern endpoint management.
• Knowledge of Entra ID and modern identity integration.
• Experience supporting global or multi‑site organisations.
• Familiarity with ITIL-based service management environments.

What We’re Looking For

• Strong leadership and people management skills.
• Ability to operate in a fast‑paced enterprise environment.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a focus on continuous improvement and operational excellence.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well‑being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being.
• Life assurance
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations)