Manager, Clinical Intelligence Capability

UnitedHealth Group; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

Career development opportunities

Comprehensive benefits

Job summary

UnitedHealth Group, through Optum, seeks a Manager of Clinical Intelligence Capability to drive the lifecycle of CSI-enabled capabilities. The role demands translating clinical strategy and research into structured workplans, artifacts, and measurement plans while coordinating across Product, Analytics, AI Strategy, and Clinical teams.

The ideal candidate will streamline requirements, support adoption, and ensure delivery-ready documentation.

Qualifications

• Bachelor's degree or higher in a related field.
• Extensive experience in healthcare, product operations, capability management, or analytics.
• Experience coordinating across multiple stakeholders and workstreams.
• Ability translate needs into requirements, workflows, and user stories.
• Strong organizational and execution skills in evolving environments.

Responsibilities

• Support CSI capability lifecycle from intake to refinement.
• Translate strategy and insights into capability artifacts and workflow maps.
• Collaborate with Product, Clinical Informatics, AI Strategy and UX/UI teams.
• Maintain CSI capability docs, inventories and status trackers.
• Support prioritization and decision-making with stakeholders.
• Coordinate adoption and change activities for CSI initiatives.

Skills

Healthcare operations

Product operations

Capability management

Cross-functional coordination

Documentation & requirements

Data-driven decision making

Stakeholder management

Agile/Scrum familiarity

Education

Bachelor's degree in Healthcare Administration, Business, Public Health, Informatics, Product Management, Operations Management, Life Sciences, Data Analytics, or a related field

Master's degree in Healthcare Administration, Business Administration, Public Health, Informatics, Product Management, Organizational Leadership, Data Analytics, or a related field

Tools

Microsoft Teams

SharePoint

Excel

PowerPoint

Planner

Azure DevOps

Jira

Smartsheet

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Manager, Clinical Intelligence Capability (2391508)

Manager, Clinical Intelligence Capability - 2391508

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the role:

The Manager, Clinical Intelligence Capability supports the Clinical Strategy & Intelligence (CSI) function by managing day-to-day capability operations, product coordination, requirements documentation, measurement support, and cross-functional execution activities for CSI-enabled clinical, analytics and AI product initiatives. Reporting to the Director, Clinical Innovation & Strategy, this role helps translate clinical strategy, research insights, and innovation priorities into organized workplans, operational processes, capability requirements, measurement artifacts, and delivery-ready documentation.

The position serves as a key execution partner across CSI, Product, Clinical Informatics, Research Analytics, AI Strategy, Product Delivery, UX/UI, Market Strategy, and other internal stakeholders. The role supports the full lifecycle of CSI-related capabilities by documenting requirements, tracking priorities, coordinating feedback loops, supporting adoption activities, maintaining capability artifacts, and helping ensure that CSI recommendations are translated into actionable product and operational work.

The ideal candidate is a highly organized healthcare, product, operations, or capability management professional who can translate strategic direction into clear requirements, workflows, documentation, and execution plans. This individual is comfortable working across product, clinical, analytics, AI, and business teams; excels at organizing complex information; uses data and stakeholder feedback to support decision-making; and can help move initiatives from concept to actionable delivery while maintaining solid communication, documentation, and follow-through.

This role is needed to provide dedicated capability management and execution support for CSI priorities as clinical strategy, research analytics, AI-enabled innovation, and product opportunity evaluation activities expand. The role operates at a proficient capability management level by supporting individual capabilities or defined workstreams across the lifecycle, applying prioritization within scope, translating stakeholder needs into operational processes and measurement plans, and coordinating with business and product partners to support adoption and delivery.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

Capability Operations & Requirements Management:

• Support execution of CSI-related capabilities across the lifecycle, including intake, documentation, prioritization support, requirements gathering, implementation tracking, and ongoing refinement
• Translate clinical strategy direction, research insights, stakeholder input, and product needs into structured capability artifacts, including requirements summaries, workflow maps, decision logs, use cases, user stories, acceptance criteria, measurement plans, and operational documentation
• Partner with Product, Clinical Informatics, Research Analytics, AI Strategy, UX/UI, Product Delivery, and business stakeholders to clarify requirements, identify dependencies, and support alignment between CSI recommendations and delivery team needs
• Maintain CSI capability documentation, including inventories, status trackers, workflow documentation, product/capability artifacts, decision history, issue logs, and implementation support materials
• Support prioritization within assigned workstreams by organizing inputs, documenting trade-offs, identifying dependencies, and preparing materials that enable clinical strategy, product innovation, and partnership operations decision-making

Product Analytics & AI Enablement Support:

• Support translation of CSI priorities into product and operational work by documenting business needs, clinical goals, user needs, data dependencies, technical considerations, and measurement requirements
• Coordinate with Research Analytics and AI Strategy teams to document analytic use cases, data needs, evaluation questions, assumptions, and reporting requirements for CSI-supported initiatives
• Support development and maintenance of clinical intelligence capability roadmaps, backlog inputs, enhancement requests, and product-facing workstream trackers
• Assist in organizing user feedback, stakeholder input, product owner feedback, and pilot learnings into actionable summaries for refinement of product workflows, capability requirements, and implementation plans
• Help prepare materials that connect CSI recommendations to product owners, existing workflows, implementation teams, and operational adoption pathways

Measurement, Reporting & Operational Rigor:

• Support development and tracking of KPIs, success measures, adoption metrics, operational milestones, risks, dependencies, and outcomes for assigned CSI capabilities and workstreams
• Prepare dashboards, scorecards, status updates, briefing materials, and leadership-ready summaries that communicate progress, barriers, decisions needed, and expected value
• Use data, stakeholder feedback, and process observations to identify opportunities to improve CSI capability execution, workflow consistency, and product integration
• Support creation of measurement plans and operational evaluation frameworks that help determine whether CSI-enabled capabilities are achieving intended business, product, clinical, user experience, or workflow outcomes
• Maintain consistent documentation standards and contribute to repeatable templates, playbooks, and processes that improve CSI operational maturity

Stakeholder Coordination, Adoption & Change Support:

• Coordinate working sessions, stakeholder reviews, product intake discussions, requirements validation meetings, and cross-functional follow-ups for assigned CSI initiatives
• Serve as a reliable point of coordination for defined CSI workstreams, ensuring stakeholders have clear visibility into timelines, open questions, dependencies, and next steps
• Support communication and adoption activities by preparing stakeholder updates, meeting materials, user-facing summaries, process guidance, FAQs, and change-management collateral
• Build effective working relationships with internal product, analytics, technology, clinical, delivery, and business partners to support adoption of CSI-related capabilities
• Identify risks, blockers, unclear ownership, or misalignment early and elevate appropriately for resolution

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business, Public Health, Informatics, Product Management, Operations Management, Life Sciences, Data Analytics, or a related field
• Proven extensive experience in healthcare, product operations, capability management, program coordination, clinical operations, health technology, analytics operations, consulting, or related matrixed environments
• Proven experience supporting product, capability, operational, analytics, clinical, or technology initiatives across multiple stakeholders and workstreams
• Proven experience gathering, documenting, and translating stakeholder needs into requirements, workflows, use cases, user stories, process documentation, or operational plans
• Demonstrated ability to coordinate cross-functional initiatives involving product, business, clinical, analytics, technology, or delivery stakeholders
• Demonstrated solid organizational and execution skills, including milestone tracking, dependency management, issue documentation, meeting facilitation, and follow-up
• Proven experience preparing status reports, dashboards, executive summaries, decision logs, communication materials, and operational documentation
• Proven ability to utilize data, feedback, and process observations to identify issues, develop recommendations, and support fact-based decision-making
• Demonstrated solid written and verbal communication skills, with the ability to synthesize complex information into clear and actionable materials
• Demonstrated ability to manage multiple priorities, adapt to changing direction, and work effectively within ambiguous or evolving environments

Preferred Qualifications:

• Master's degree in Healthcare Administration, Business Administration, Public Health, Informatics, Product Management, Organizational Leadership, Data Analytics, or a related field
• Certification in Project Management, Agile/Scrum, Lean Six Sigma, Change Management, Product Management, Informatics, or a related discipline
• Proven experience in healthcare product development, digital health, clinical decision support, healthcare analytics, AI-enabled healthcare solutions, population health, quality improvement, or clinical workflow transformation
• Proven experience supporting capability management, product lifecycle management, backlog refinement, roadmap planning, requirements validation, or adoption planning
• Demonstrated familiarity with Agile, Scrum, Lean, Six Sigma, human-centered design, change management, or project management methodologies
• Proven experience working with Product Owners, Engineering teams, UX/UI teams, Analytics teams, Clinical Informatics teams, or Implementation teams
• Proven experience developing measurement plans, KPI tracking, scorecards, operational dashboards, or outcomes reporting
• Proven experience supporting pilots, proof-of-concept initiatives, validation activities, implementation planning, or product readiness efforts
• Demonstrated familiarity with EHR workflows, interoperability concepts, healthcare quality measures, clinical operations, value-based care, or healthcare delivery models
• Proven experience utilizing collaboration and project management tools such as Microsoft Teams, SharePoint, Excel, PowerPoint, Planner, Azure DevOps, Jira, Smartsheet, or similar platforms

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.