Major Incident Manager, Banking Tech Resilience

J.P MORGAN S.E Dublin Branch; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading global financial services firm located in Dublin is looking for a Major Incident Manager to enhance customer experiences by resolving complex incidents. This role emphasizes collaboration within a geographically distributed team, requiring strong incident management skills and a solution-oriented mindset. Ideal candidates should be passionate about delivering exceptional customer service and have proven experience in high-transaction environments. Competitive benefits and a supportive work culture await the right candidate.

Qualifications

• Proven experience resolving complex and major incidents in high availability environments.
• Ability to lead with influence and collaborate to deliver optimal outcomes.
• Skilled in building and maintaining relationships at all levels.

Responsibilities

• Drive incident management processes to resolution.
• Communicate status updates and resolution to stakeholders.
• Host and participate in post mortem meetings to identify root causes.
• Deliver accurate and timely reports to key forums.

Skills

Customer service focus

Incident resolution experience

Analytical thinking

Job description

A leading global financial services firm located in Dublin is looking for a Major Incident Manager to enhance customer experiences by resolving complex incidents. This role emphasizes collaboration within a geographically distributed team, requiring strong incident management skills and a solution-oriented mindset. Ideal candidates should be passionate about delivering exceptional customer service and have proven experience in high-transaction environments. Competitive benefits and a supportive work culture await the right candidate.