Luxury Guest Relations Manager – VIP & Events

Harveys Point Country Hotel; Ulster; On-site; EUR 60,000 - 80,000; Full time

Job summary

A luxury hotel in Donegal is seeking a Guest Relations Manager to enhance guest experiences. The role requires leadership of the Guest Relations Team, ensuring operational excellence and high-quality service. Ideal candidates should have over 3 years in a similar role, strong problem-solving skills, and the ability to manage VIP guests. The hotel offers competitive pay and professional development opportunities.

Benefits

Excellent rate of pay

Employee awards & recognition schemes

Learning and Development opportunities

Windward Group Hotel discounts

Discounted health care plan

Meals on duty

Social events

Qualifications

• 3+ years experience in a Guest Relations role within a 4-star hotel.
• Proven ability to lead teams and manage rotas.
• Strong problem-solving skills with experience handling escalated issues.

Responsibilities

• Deliver consistent excellence in guest service and team leadership.
• Oversee the daily management of the Guest Relations Team.
• Maintain seamless communication between departments.

Skills

Team leadership

Problem-solving

Communication

Organisational skills

Multitasking

Job description

A luxury hotel in Donegal is seeking a Guest Relations Manager to enhance guest experiences. The role requires leadership of the Guest Relations Team, ensuring operational excellence and high-quality service. Ideal candidates should have over 3 years in a similar role, strong problem-solving skills, and the ability to manage VIP guests. The hotel offers competitive pay and professional development opportunities.