Luxury Footwear Store Leader & Customer Experience

Kurt Geiger; Dundrum; On-site; EUR 42,000 - 60,000; Full time

Job summary

Kurt Geiger in Dundrum, Ireland, is seeking an inspiring retail leader to elevate customer service, sales and team performance for our luxury footwear and accessories brand.

You will model exceptional service, drive KPI targets, manage rosters and payroll, protect the brand, and ensure store presentation aligns with company guidelines.

Join a fast-paced, inclusive team where amazing people are the key to driving our business forward, with generous benefits and progression opportunities.

Qualifications

• Background in fashion-forward footwear, accessory, or fashion brand is preferred.
• Demonstrated ability to drive sales and work toward KPI targets.
• Immaculate presentation and professional representation of a luxury brand.

Responsibilities

• Ensure customer service is of the highest standards at all times.
• Be a role model for your team and with your own service standards.
• Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained.
• Actively liaise with your team and Senior Management.
• Maintain a high-performance team through effective management of productivity, targets, employee relations and coaching on development.
• Manage and maintain staff scheduling and payroll budgets; adapt to trading patterns.
• Roster your team effectively to ensure optimal cover during peak periods.
• Protect the Kurt Geiger brand and ensure team personal presentation standards.
• Ensure store visual presentation aligns with company guidelines.

Skills

Customer service

Sales performance

Team management

Brand representation

Job description

Kurt Geiger in Dundrum, Ireland, is seeking an inspiring retail leader to elevate customer service, sales and team performance for our luxury footwear and accessories brand.

You will model exceptional service, drive KPI targets, manage rosters and payroll, protect the brand, and ensure store presentation aligns with company guidelines.

Join a fast-paced, inclusive team where amazing people are the key to driving our business forward, with generous benefits and progression opportunities.