Localized Content Specialist with Hebrew

TELUS Digital; Ireland; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Private medical care

Career development opportunities

Stable employment based on contract of

Employee referral bonuses &Recognition

Job summary

TELUS Digital is seeking a Hebrew-speaking Content Specialist to improve the quality of online video content through careful review and cultural insight. You will work with a quality team to assess content across a large multilingual community, ensuring impartiality and consistent application of guidelines.

Strong English and Hebrew proficiency, superb attention to detail, and excellent communication are essential.

Qualifications

• Hebrew fluency is essential and English fluency is required.
• Attention to detail and the ability to apply guidelines consistently.
• Strong communication skills, both written and verbal, across levels of the business.

Responsibilities

• Review Hebrew-language content for quality and cultural context.
• Assess content against strict guidelines and record results.
• Rate politically sensitive content objectively and without bias.
• Input data for trend analysis and reporting.
• Develop reports and trends to share with the team.

Skills

Hebrew fluency

English fluency

Impartial content review

Office or GSuite

Communication skills

3rd level qualification or equivalent

Research skills

Time management

Education

3rd Level Qualification or equivalent

Tools

Office or GSuite

Job description

Description

The team at TELUS Digital is seeking a Hebrew-speaking Content Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content.

The role will involve working closely with a Quality team to assess video content as well as the performance of a large multi-lingual community and to individually review contributors' work based on a set of standards and guidance. The successful candidate will work with a large community, and this role requires native or near-native Hebrew and candidates with excellent attention to detail and a high level of communication skills, both verbal and written, in English and Hebrew. Given the volume of politically sensitive content in this market, the role requires strict impartiality and the ability to apply guidelines consistently, regardless of personal views.

Responsibilities

• A high degree of confidence, experience and knowledge of using internet-based technologies and online research in day-to-day tasks.
• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues, including assessing Hebrew-language content with cultural and linguistic context.
• Rate politically sensitive content objectively and consistently, applying guidelines without allowing personal, political or cultural bias to influence decisions
• Careful input of data for trend analysis and follow-up.
• Conduct root cause analysis of performance issues of individual resources on an on-going basis.
• Continuously self-review and remain up-to-date on all guidelines and instructions available.
• Develop reports and trends to be shared for action.
• Support the team of Quality Controllers.
• This role may evolve and change based on business requirements.

Key Skills & Requirements

• Fluency in Hebrew (essential)
• Fluency in English (essential)
• A keen awareness of current events, combined with the ability to remain neutral and impartial when assessing political content
• Proficiency in Office or GSuite
• Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated.
• 3rd Level Qualification or equivalent work experience is essential
• Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior
• Excellent time management and organization skills, as well as flexibility and adaptability to changing priorities.

We Offer

• Private medical care
• Career development opportunities
• Stable employment based on contract of employment
• Employee referral bonuses & Recognition programs

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.