Lisbon Irish English Banking Support Expert

Hiring International Academy; Thurles; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading digital bank is looking for an Operations Customer Expert to provide exceptional support for Irish English-speaking clients in Lisbon. Candidates should have customer service experience, effective communication skills, and an understanding of the Irish culture to resolve issues efficiently. Join a dynamic team and enjoy benefits like private health insurance, meal allowances, and relocation support.

Benefits

Private health and dental insurance

Generous meal allowance

Holiday and Christmas bonuses

Vacation days and public holidays

Comprehensive relocation support

Qualifications

• Minimum 12 months experience in customer support for Irish English-speaking clients.
• Solid experience in handling complaints and fraud investigations.
• Excellent English communication skills with a deep understanding of Irish culture.

Responsibilities

• Provide support to customers via phone, email, and chat.
• Manage complex cases and resolution processes.
• Play a key role in fraud investigations and complaint resolutions.

Skills

Customer service

Problem-solving

Communication

Empathy

Job description

A leading digital bank is looking for an Operations Customer Expert to provide exceptional support for Irish English-speaking clients in Lisbon. Candidates should have customer service experience, effective communication skills, and an understanding of the Irish culture to resolve issues efficiently. Join a dynamic team and enjoy benefits like private health insurance, meal allowances, and relocation support.