Line Manager - Headford, Co.Galway

Tesco Retail; Headford; On-site; EUR 40,000 - 50,000; Full time

Job summary

Tesco Ireland is seeking a Line Manager for Headford, Co. Galway who will lead a department and a team to deliver the best shop experience for our customers.

You will coach staff, run training plans, ensure health and safety, and manage day-to-day operations to achieve targets while upholding Tesco values.

Experience in retail management and a customer-first mindset is essential, with a strong track record of delivering service standards, sales, and staff development.

Qualifications

• Must have previous management experience.
• Demonstrated track record of delivering for customers and colleagues.
• Experience in retail is preferred.

Responsibilities

• Lead and coach your team to deliver great service and availability.
• Deliver key performance indicators for your departments.
• Plan training and ensure colleagues are trained and compliant with safety routines.
• Ensure processes and routines are completed accurately and on time.
• Drive seasonal, promotional activities to maximise sales and presentation.

Skills

Line management

Team leadership

Coaching

Training planning

Customer service

Retail experience

Job description

BACKGROUND

Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland\'s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals\' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.

THE ROLE

Tesco Ireland is currently seeking to appoint a Line Manager for Headford, Co.Galway who will have responsibility for supporting and leading a department and a team of people to deliver the best shop for our customers.

KEY ACCOUNTABILITIES

• Lead and coach your team to deliver the best Shopping Trip for customers by ensuring great service, standards and availability
• Deliver all key performance indicators for your departments
• Lead a team, making decisions every day that support them to do their jobs
• Deliver the training plan, ensuring all colleagues receive quality training, are validated to do their job and have an up to date training card
• Ensure all the processes; routines and systems for your departments are completed accurately and at the right time
• Plan every seasonal, trade driving and promotional activities to achieve maximum sales, impact and presentation
• Responsible for all safe and legal routines for my departments, ensuring plans are in place to address any identified issues
• Ensure that colleagues understand the importance of the �what� and the �how�, have objectives, regular reviews, career discussions and a live PDP
• Provide regular coaching and feedback across the store, improving the skills of your team
• Coach my team, giving them the confidence to call out� behavioural issues and improve the shopping trip for customers
• Creates an environment that encourages innovation and personal growth
• Role models a culture where customers love to shop and colleagues love to work

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

• Always put the customer first and consider them in everything you do.
• Get to know your customers and serve them with pride.
• Help to ensure products and services are available for customers at all times.
• Handle all products with care to maintain quality and ensure they reach the customer in the best condition.
• Keep the shop floor and back areas clean and tidy at all times.
• �Using the training you receive, follow department routines and processes.
• Follow all company policies and adhere to Health and Safety routines.
• Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments.

EXPERIENCE

• Must have previous management experience
• For the �Line Manager� role you have a demonstrated track record of:
• Being passionate about delivering� the right way for customers and colleagues
• Being adaptable and agile in your thinking
• Delivering key objectives in a fast paced environment
• Being the �Go To� person for all queries for your department
• Shaping and influencing at the most senior level
• Previous Retail Experience preferred

LEADERSHIP SKILLS & STYLE

• You make time to build strong relationships with colleagues inside and outside of my store. I work collaboratively with my team to deliver results
• You are warm and welcoming in every interaction with colleagues and customers � putting people at the heart of everything that I do. I take time to see hear and recognise others. Colleagues see me being myself, sharing my passion and enthusiasm
• You use energy and resilience to keep momentum going when working in challenging environments. I make tough decisions when there is no right answer, staying true to my personal values
• Your colleagues see me doing the right things when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me
• You encourage others to think differently, providing an environment where creativity and new ideas are welcomed. I am keen to help deliver new initiatives, providing feedback on how they could be further improved
• A humble leader who lives the Tesco\'s values

Our vision at Tesco is to become every customer\'s favourite way to shop, whether they are at home or out on the move. �Our core purpose is �Serving our customers, communities and planet a little better every day�. �Serving means more than a transactional relationship with our customers. �It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children\'s Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over �7.5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Bl\'s Na h\'�ireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. � At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. �We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

We know life looks a little different for each of us. That\'s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We're committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. For further information on the accessibility support we can offer, please click http://roi.tesco-careers.com/accessibility/

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This will allow us to understand more about you and how we can best support you through the recruitment process.

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