Liffey Valley Christmas - Through the night - Sales Advisor - 37.5 hrs

Marks & Spencer Plc; Leinster; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading retailer in Ireland is seeking a candidate to deliver exceptional customer experiences through in-store and digital channels. The role focuses on creating a welcoming environment and working collaboratively with team members to improve store performance. Ideal candidates should be adaptable, knowledgeable about products, and committed to customer satisfaction.

Responsibilities

• Deliver an exceptional customer experience by serving and selling in store and through all digital channels.
• Create an exceptional customer experience by proactively serving customers and role modelling service behaviours.
• Understand store business priorities and improve store performance.
• Adapt and work flexibly across the store to meet customer needs.

Job description

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team