Level 2 Service Desk Engineer: Automation & Hybrid Infra

Intuity Technologies; Galway; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading IT services provider in Galway is seeking a Level 2 Service Desk Engineer to provide advanced technical support, optimize infrastructure, and enhance service delivery. Ideal candidates will have a degree or equivalent experience, along with 2–3 years in a similar role. You'll engage with technologies like Microsoft 365, Azure, and VMware, while driving automation and collaborating on projects. A full clean driver’s license is required.

Benefits

Paid certifications and training

Qualifications

• 2–3 years of experience in a similar role.
• Strong communication skills.

Responsibilities

• Resolve complex technical issues using ITIL best practices.
• Drive efficiency through automation scripting.
• Manage hybrid environments including Microsoft 365 and Azure.
• Support endpoint protection and firewalls.
• Collaborate with Level 3 engineers on projects.
• Contribute to knowledge sharing within the team.

Skills

Windows 10/11

Microsoft 365

Azure

PowerShell

Networking

Virtualization

Automation

Security compliance

Education

Degree or equivalent experience

Tools

VMware

Hyper-V

Job description

A leading IT services provider in Galway is seeking a Level 2 Service Desk Engineer to provide advanced technical support, optimize infrastructure, and enhance service delivery. Ideal candidates will have a degree or equivalent experience, along with 2–3 years in a similar role. You'll engage with technologies like Microsoft 365, Azure, and VMware, while driving automation and collaborating on projects. A full clean driver’s license is required.