Level 2 Service Desk Engineer

Intuity Technologies; Galway; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading IT services provider in Galway is seeking a Level 2 Service Desk Engineer to provide advanced technical support, optimize infrastructure, and enhance service delivery. Ideal candidates will have a degree or equivalent experience, along with 2–3 years in a similar role. You'll engage with technologies like Microsoft 365, Azure, and VMware, while driving automation and collaborating on projects. A full clean driver’s license is required.

Benefits

Paid certifications and training

Qualifications

• 2–3 years of experience in a similar role.
• Strong communication skills.

Responsibilities

• Resolve complex technical issues using ITIL best practices.
• Drive efficiency through automation scripting.
• Manage hybrid environments including Microsoft 365 and Azure.
• Support endpoint protection and firewalls.
• Collaborate with Level 3 engineers on projects.
• Contribute to knowledge sharing within the team.

Skills

Windows 10/11

Microsoft 365

Azure

PowerShell

Networking

Virtualization

Automation

Security compliance

Education

Degree or equivalent experience

Tools

VMware

Hyper-V

Job description

Why Join Us?

At Intuity Technologies, we’re more than just an IT company — we’re a trusted partner for businesses across Ireland. With over 50 years’ experience, we’ve built a reputation for reliability, innovation, and technical excellence.

We’re an ISO-certified managed services provider supporting clients across MedTech, BioPharma, Construction, Legal, Financial Services, and more.

When you join us, you’ll be part of a company that:

• Invests in your growth with paid certifications and training.
• Focuses on people by building strong client relationships and putting customers first.
• Embraces innovation by exploring new technologies and solutions.
• Deliver impact with projects and support across diverse industries and locations.

Your Mission

As a Level 2 Service Desk Engineer, you’ll be the go-to expert for advanced technical support, automation, and infrastructure optimization. You’ll work across multiple platforms and technologies, ensuring seamless service delivery and exceptional customer experiences.

Key Responsibilities

• Incident Service Request Management: Resolve complex technical issues across Windows, cloud platforms, networking, and security systems using ITIL best practices.
• Automation Process Improvement: Drive efficiency through scripting (PowerShell, Python) and ITSM workflows. Experience with Rewst is a plus.
• Infrastructure Support: Manage hybrid environments including Microsoft 365, Azure AD, VMware, and Hyper‑V.
• Security Compliance: Apply best practices and support endpoint protection, firewalls, and backup solutions.
• Collaboration Documentation: Partner with Level 3 engineers and project teams on upgrades and migrations.
• Continuous Improvement: Stay ahead of emerging technologies and contribute to knowledge sharing within the team.

What We’re Looking For

Education Experience: Degree or equivalent experience (2–3 years in a similar role).

Technical Skills

• OS: Windows 10/11, Windows Server (2016–2022)
• Cloud: Microsoft 365, Azure, Azure AD, AWS, Google Cloud
• Networking: Managed switches, VLANs, firewalls (SonicWall, Fortinet, Cisco)
• Security: Endpoint protection, spam/web filtering
• Virtualization: VMware, Hyper‑V
• Backup: Veeam, Datto, Azure Backup
• Automation: PowerShell, basic Python

Certifications

Microsoft certifications advantageous.

Sonicwall/ fortigate certifications advantageous.

Other Requirements

• Strong communication skills

Desirable Extras

• Familiarity with monitoring platforms (Datto RMM, Azure Monitor)
• Exposure to Zero Trust security models and modern endpoint management (Intune, Autopilot)
• Automation experience – Powershell, Python, Rewst, Jinga
• ITIL v4 Foundation
• ISO 27001 experience
• Full clean driver’s license