Lead Site Reliability Engineer (AI/ML)

Mastercard; Donabate; On-site; EUR 120,000 - 180,000; Full time

Job summary

Mastercard seeks a Lead Site Reliability Engineer (AI/ML) to drive deployment, production readiness, and continuous improvement of AI/ML solutions. You will translate models from development to production, ensure reliability, and measure impact against business KPIs.

You will lead end-to-end deployment, monitoring, and incident response, collaborating with AI engineers, product teams, and governance to maintain security and ethical AI standards.

Qualifications

• 8+ years of experience with AI/ML operations in production environments.
• Experience deploying and managing AI/ML solutions in production.
• Experience with cloud AI/ML services and containerized deployments.

Responsibilities

• Lead end-to-end deployment and operationalization of AI/ML models and solutions.
• Establish and maintain monitoring frameworks; identify bottlenecks and data drift.
• Collaborate with stakeholders to define success metrics and ensure business value.
• Implement MLOps practices and automation to streamline deployment lifecycle.
• Work with risk, compliance, and governance teams to meet policies and ethics.
• Respond to incidents and perform root cause analysis with preventive actions.

Skills

AI/ML operations

MLOps

DevOps

Strong communication

Education

Bachelor's degree in Computer Science, Engineering, Data Science, Business, or related field

Tools

Kubernetes

Docker

Cloud platforms (AWS/Azure/GCP)

CI/CD for ML

Monitoring tools

Data governance

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Site Reliability Engineer (AI/ML)

As a Lead Site Reliability Engineer at Mastercard, you'll play a pivotal role focusing on the seamless deployment, operationalization, and continuous improvement of our AI/ML solutions. You'll be instrumental in translating AI models from development to production, ensuring they deliver tangible business value, operate efficiently, and meet key performance indicators.

Key Responsibilities

• Lead the E2E deployment and operationalization of AI/ML models and solutions, ensuring they are scalable, reliable, and integrated seamlessly into existing business processes
• Establish and maintain robust monitoring frameworks for deployed AI solutions. Proactively identify performance bottlenecks, data drifts, and other issues, and drive their resolution to ensure optimal business outcomes
• Work closely with business stakeholders, AI Engineers, and product teams to understand business requirements, define success metrics for AI solutions, and ensure deployed models are directly contributing to key business objectives
• Implement and champion MLOps best practices, automation strategies, and efficient workflows to streamline the deployment lifecycle of AI models, from experimentation to production
• Collaborate with risk, compliance, and governance teams to ensure all AI deployments adhere to internal policies, regulatory requirements, and ethical AI principles
• Lead the response to operational incidents related to deployed AI models, conducting root cause analysis and implementing preventative measures

Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, Data Science, Business, or a related field
• Experience: Minimum of 8+ years of experience in AI/ML operations, MLOps, DevOps, or a related role with a strong focus on deploying and managing AI/ML solutions in production environments.
• Technical Skills:
  • Solid understanding of the AI/ML lifecycle, from data preparation and model training to deployment and monitoring.
  • Experience with one of the cloud platforms and their AI/ML services
  • Proficiency in scripting and
  • Familiarity with containerization technologies
  • Knowledge of CI/CD pipelines for machine learning models.
  • Experience with monitoring tools for AI/ML solutions
  • Understanding of data governance, data quality, and data security principles relevant to AI/ML
• Strong ability to understand business needs, translate them into technical requirements for AI solutions, and articulate the business value of AI deployments
• Excellent communication, interpersonal, and stakeholder management skills
• Ability to effectively bridge the gap between technical and business teams
• Demonstrated ability to lead initiatives, drive cross-functional projects, and influence outcomes without direct authority
• Strong understanding of operational processes and a passion for optimizing them

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines