Lead Incident Responder

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Salesforce, Inc. seeks a Lead Incident Responder for its CSIRT team in the Ireland/EMEA region. You will lead responders on critical incidents, provide technical escalation, and advance detection capabilities in a 24x7 security monitoring environment.

You will collaborate across teams, communicate with stakeholders, and drive security uplift initiatives while working in a flexible, follow-the-sun model.

Qualifications

• Minimum 8+ years of security operations experience.
• Experience handling production cybersecurity incidents and containment.
• Experience with EDR and SIEM in large-scale environments.
• Familiarity with DFIR tools and cloud security concepts.

Responsibilities

• Lead a group of incident responders on high severity incidents.
• Act as technical escalation point for the team and monitor security events.
• Drive strategic projects to uplift detection and response capabilities.
• Collaborate with peers and stakeholders to improve security posture.

Skills

Incident response

EDR

SIEM

Cloud security

DFIR tools

Security monitoring

Tools

CrowdStrike

Cybereason

Splunk

Google Security Operations

Microsoft Sentinel

Job description

## Lead Incident ResponderApply: Office Tech-Flexible: Ireland - Dublin: Full time: Posted Today: JR361983*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryEnterprise Technology & InfrastructureJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Salesforce is seeking a Lead Incident Responder for our Cyber Security Incident Response Team (CSIRT) with a passion for Information Security and a strong understanding of digital forensics, incident response and security monitoring.The CSIRT is responsible for 24x7x365 security monitoring and rapid incident response across all Salesforce environments. We are the ‘tip of the spear’ and the last line of defense protecting company and customer data from our adversaries.This position is based in our EMEA region and working hours correspond to our “follow the sun” operating model and shift according to daylight savings during the year. You are required to do on-call as part of a regular rotation.Applicants must meet all visa requirements to work and live in IsraelResponsibilitiesThe Lead Incident Responder will lead a group of incident responders on high severity incidents to protect critical infrastructure and our customers’ data from the latest information security threats. You will act as a technical escalation point for the team and perform other security monitoring/incident response functions as needed. You will also lead significant strategic projects, focused on general security uplift, enhancements to detection and incident response capabilities. Required skills* Minimum 8+ years of prior specialised security operations experience consisting of: + Operational experience responding to cybersecurity incidents in a production environment, including technical investigations, containment and remediation on large scale network compromises. + Operational experience performing incident response with Endpoint Detection and Response (EDR) solutions (i.e. Crowdstrike, Cybereason, etc). + Operational experience with security incident and event management (SIEM) solutions (i.e. Splunk, Google Security Operations, Microsoft Sentinel, etc). + Operational experience with monitoring devices (such as Security Service Edge solutions, network and host-based intrusion detection systems, web application firewalls, database security monitoring systems, firewalls/routers/switches, proxy servers, antivirus systems, file integrity monitoring tools).* Flexibility, drive, integrity, and creative problem-solving skills.* Familiarity with core concepts of security incident response and the security threat landscape (i.e. incident response phases, attack vectors, threat actors, vulnerabilities, IoCs, TTPs).* The ability to build strong relationships with peers both internal and external to your functional group, and with peers/professional organisations outside the company.* Customer-centric attitude and focus on providing best-in-class service for customers and stakeholders.* Strong verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical audiences.* Understanding of network fundamentals and common protocols (i.e. HTTPS, DNS, SMTP).* Understanding of operating system fundamentals and common DFIR tools and artifacts in macOS, Microsoft Windows, and/or Linux/Unix (file system, memory, running processes, network connections).* Understanding of incident response and security operations within public cloud environments (i.e. AWS, Azure, GCP).* The willingness to apply yourself to learning new skills.Desired skills* Prior experience in a 24x7x365 operations environment.* Working proficiency with programming or scripting languages (e.g. Python, Bash, Go, PowerShell).* Ability to develop custom threat detection rules (i.e. YARA/IDS signatures).* Working knowledge of malware reverse engineering.* Relevant information security certifications, such as: CISSP, CISM, OSCP, SANS GCIH, GCIA, GCFA, GCFE, GX-IH, GX-FA and other related certifications.* Actively involved in the security community.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.