Junior Customer Account Manager

U.S. Bank; Ireland; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based incentives

Career development opportunities

Inclusive benefits

Employee recognition

Job summary

U.S. Bank's Elavon unit seeks an account management professional to grow revenue by upselling and cross-selling to a defined customer base in the UK.

You will ensure welcoming onboarding for new customers and maintain an account management plan focused on product penetration and customer longevity. Responsibilities include achieving revenue targets, providing regular activity reports, updating CRM with outcomes, and knowledge of the card payments product suite.

Qualifications

• Excellent communication skills, verbal and written.
• Strong ability to build and maintain relationships at all levels.
• Proven track record of meeting or exceeding revenue targets.
• Ability to manage a large portfolio with a retention focus.
• Proficient negotiation and influencing abilities.

Responsibilities

• Achieve set monthly sales targets and retain accounts.
• Follow up with customers;提供准确的日常/周/月度活动报告。
• Forecast revenue and in-year new business.
• Deliver on KPI targets set by manager.

Skills

Communication

Relationship building

Sales targets

Portfolio management

Negotiation

Team collaboration

Education

Leaving Certificate or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need.

From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Reporting to the Customer Account Management, Manager, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in UK geography.

The role will deliver revenue growth through up selling and cross selling of existing products and services across designated account base. The successful candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organisation in an appropriate manner. In addition they will ensure that each customer has an account management plan which focuses on increasing product penetration and gaining customer longevity. The successful candidate will take direction from the Customer Account Management, Manager, which includes achieving revenue targets, in year new business and additional product penetration targets as well as ensuring the attrition of customers is minimised.

Responsibilities

• Achieve set monthly targets in respect of sales and accounts retained
• Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them; Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls.
• Responsible for forecast of: revenue & in year new business.
• Achieve and deliver on key KPI’s as set out by line manager.
• Update the CRM systems with the outcome and success of each communication with the customer;
• Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced.
• Ensure that upselling and cross selling where appropriate is introduced.
• Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately

Requirements

• At least 1 years’ experience in a customer account management role in a sales driven environment.
• Evidence of consistently hitting and overachieving revenue targets.
• Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
• Excellent time management and organisational skills.
• Leaving Certificate or equivalent as standard Proven ability to develop and maintain relationships at all levels of a company.
• Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.
• An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills.
• A team player able to work and support colleagues across a multinational organisation
• A willingness to accept change and the ability to maintain effectiveness in a changing environment
• Strong relationship building and influencing skills.
• Interested in learning about the Elavon business and has a general ‘can-do’ attitude.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Control Function Disclosure

This role has been identified as Controlled Function (CF 4) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role). Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the position.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness). Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Elavon is wholly-owned by U.S. Bank, which just happens to be one of the world’s most ethical companies. Whichever part of the company you join, you’ll soon see that we help our customers and communities thrive. And we’ll do the same for you, too. From day one, you’ll find ample opportunities to grow. A variety of projects to work on. A host of new skills to learn. And you’ll be surrounded by people who’ve got your back, and who’ll do everything they can to make sure you’re happy and fulfilled.