Jewellery Sales Associate (Full-Time)

Chupi; Dublin; On-site; EUR 17,908 - 24,796; Part time

Benefits offered by this job

Pension scheme

Discounts on collection

Generous leave (30 days pro-rated)

Job summary

Chupi is seeking a part-time Jewellery Sales Associate for our flagship Dublin store to deliver luxury, in-person brand experiences. You will guide customers through heirloom pieces, demonstrate jewellery expertise and maintain high presentation standards.

The role requires 21 hours across Monday to Sunday with weekend shifts. You’ll work towards sales KPIs, collaborate with logistics and marketing, and uphold privacy and exceptional service as part of the Heirloom team.

Qualifications

• Years of experience in high-end customer-facing environment.
• Jewellery retail experience or silversmith/goldsmith training and/or gemstone knowledge is an advantage.
• Flexibility in working hours and weekends.
• Comfortable with software tools, virtual technology, and providing administrative support.

Responsibilities

• Deliver an incredible experience to customers during pre-booked heirloom appointments and walk-in customers.
• Conduct heirloom appointments virtually through virtual consultations.
• Ensure all heirloom pieces are beautifully presented and maintain quality standards.
• Work toward sales KPIs and optimize conversion rates.
• Liaise with logistics and production to manage stock and sales trends.
• Align in-store activities with digital marketing efforts.
• Respect customer privacy and confidentiality at all times.
• Provide regular reports on customer feedback, store goals and performance.

Skills

Customer service

Communication

Interpersonal skills

Integrity

Initiative

Influencing skills

Commercial awareness

Job description

The Role

Our flagship store in Dublin’s historic Powerscourt Townhouse is our pride. Here is where we deliver our luxury in-person brand experiences that capture the magic of love and kindness. Working in our flagship store means you will become part of our customers’ most important moments in their lives, from the happiest to the most heartbreaking. This requires incredible passion and empathy for people, but also the skills to demonstrate expertise, finesse and initiative throughout the sales process. Your aim is to deliver an extraordinary experience for our customers, which in turn contributes to the success of our company.

We are currently hiring a part-time Jewellery Sales Associate (21 hours worked over Monday - Sunday, weekends are included in the roster) in our Heirloom Jewellery team. Our brilliant Heirloom team manages the sales of our luxury heirloom collection of engagement, wedding, eternity and right hand rings.

Key Responsibilities

• Deliver an incredible experience to customers during pre-booked heirloom appointments and to walk-in customers, demonstrating comprehensive product knowledge and jewellery expertise.
• Conduct heirloom appointments virtually through virtual consultations.
• Ensure all heirloom pieces are beautifully presented and that quality and hygienic standards are perfect.
• Comfortably work towards your sales KPIs aiming to achieve optimal conversion rates.
• Liaise closely with our logistics and production teams to ensure optimal stock levels and controls, and provide updates on in-store sales trends and bestsellers.
• Ensure in-store alignment with digital marketing activities.
• Respect and ensure customer privacy and confidentiality at all times, both during their in-store experience and after.
• Provide regular reports with customer feedback, store goals and performance to the Store Manager.

Your profile

Key Skills

• Demonstrate behaviours aligned with the Chupi core values.
• Excellent communication and interpersonal skills with an ability to engage with our customers, build sustainable customer relationships and deliver the elevated Chupi brand experience our customers are expecting.
• Act with integrity and build trust.
• Proactive in taking initiatives and demonstrate high levels of commitment, enthusiasm and energy, with a drive to achieve results.
• Demonstrate strong influencing skills.
• A high level of commercial awareness.

Requirements

• A number of years experience working in a high-end customer-facing environment, e.g. luxury retail, 5* hospitality, luxury airline cabin crew, etc.
• Jewellery retail experience, silversmith or goldsmith training and/or gemstone knowledge are a distinct advantage.
• Flexibility in working hours and an ability to work weekends is a must.
• The successful candidate is a confident user of various software tools, will not be fazed by virtual technology and is experienced in providing a level of administrative support.

Why us?

Working for Chupi means you will work in a company where kindness is a strategic pillar and one of the core principles on which we do business. We cherish our people and have a culture of trust, respect and kindness, where everyone is valued equally. We have created a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of learning, innovation and growth.

We don’t believe in the always-on culture and therefore our full-time working week is only 35 hours, and we have a generous leave allowance of 30 days per year (prorated for part-time roles), with some of these days designated to focus on your health and wellbeing, our ‘Chupi Bank Holidays’. We also offer generous leave for families, and help you plan for the future by helping you contribute to your pension. Of course our employees and their family and friends can avail of attractive discounts on our collection and we make sure to not only mark our customers’ special moments, but also those of our brilliant team.