Italian-Speaking Customer Success Manager - Remote & Growth

Jobgether; Remote; EUR 80,000 - 100,000; Full time

Job summary

A leading tech recruitment partner is looking for a Customer Success Manager who speaks Italian. This role is vital for enhancing customer satisfaction and driving long-term engagement. You will guide clients through their journey and ensure they maximize their investments. Responsibilities include onboarding, promoting product adoption, and managing relationships to achieve strategic outcomes. The position offers a flexible remote work environment along with opportunities for professional growth.

Benefits

Flexible remote work environment

Opportunities for professional growth

Collaborative team culture

Access to resources for career advancement

Participation in customer success initiatives

Qualifications

• Experience in a customer-facing role within the technology industry.
• Proficiency in BIG-IP, NGINX, and cloud solutions.
• Strong communication and presentation skills.

Responsibilities

• Ensure customers maximize their investment by adopting new use cases.
• Guide customers through onboarding and deployment.
• Increase renewal rates and reduce churn through advocacy.
• Promote resources for efficient product utilization.
• Resolve critical issues effectively for customers.
• Manage relationships to streamline onboarding and upsells.

Skills

Customer-facing experience

Proficiency in BIG-IP

Proficiency in NGINX

Knowledge of cloud-based solutions

Strong communication skills

Presentation skills

Time management

Resilience under pressure

Relationship building

Tools

Multi-cloud environments

Job description

A leading tech recruitment partner is looking for a Customer Success Manager who speaks Italian. This role is vital for enhancing customer satisfaction and driving long-term engagement. You will guide clients through their journey and ensure they maximize their investments. Responsibilities include onboarding, promoting product adoption, and managing relationships to achieve strategic outcomes. The position offers a flexible remote work environment along with opportunities for professional growth.