IT Technologist

Medtronic plc; Galway; On-site; EUR 50,000 - 76,000; Full time

Benefits offered by this job

Flexible Benefits Package

Short-term incentive (MIP)

Job summary

Medtronic Ireland is seeking an IT Technologist to enable Global Operations & Supply Chain manufacturing performance by providing day-to-day onsite IT support for GOSC sites (Parkmore, Athlone and Mervue). You will ensure high availability of manufacturing-critical systems and collaborate with manufacturing, quality and engineering teams.

Responsibilities include incident management via ServiceNow, support for MES and shopfloor applications, and delivering continuous improvements with minimal

Qualifications

• Minimum NFQ level 8 Degree in Information Technology or advanced degree with 0 years of experience
• Minimum 2 years’ deskside support experience or equivalent professional experience
• Proven IT support experience in manufacturing/industrial environment
• Experience with manufacturing systems (MES/ERP) is strongly preferred
• Knowledge of IT service management and ticketing processes

Responsibilities

• Provide onsite day-to-day IT support for GOSC manufacturing sites, ensuring high availability and performance of manufacturing-critical systems
• Support IT elements of manufacturing applications including MES, shop floor systems, labelling applications, equipment interfaces
• Act as the primary IT contact for site-based manufacturing, quality, and operations teams
• Respond to incidents and requests via ServiceNow and the service desk, owning incidents locally
• Support IT infrastructure and connectivity within the manufacturing/ OT environment
• Document system designs and parameters, ensuring compatibility and capacity planning
• Incident, Change & Problem Management; troubleshoot manufacturing issues
• Perform root cause analysis and implement corrective actions

Skills

Problem solving

Collaboration

Communication

AI & digital tech

Incident handling

Site support

Education

NFQ level 8 IT degree

Advanced degree (optional)

Tools

ITSM tools

MES/ERP systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

Our Purpose

The IT Technologist enables Global Operations & Supply Chain (GOSC) manufacturing performance by providing day-to-day IT onsite support for GOSC manufacturing sites, ensuring high availability and performance of manufacturing-critical systems.

This role collaborates with manufacturing, quality, engineering, and other core functional teams to keep manufacturing systems operational, stable, and compliant.

This role will provide IT support for the three Mfg. sites in Ireland (Parkmore, Athlone and Mervue) as part of the Cluster Support Model for EMEA IT.

Come for a job, stay for a career!

A Day in The Life Of:

Responsibilities may include the following and other duties may be assigned.

• Provide onsite day-to-day IT support for GOSC manufacturing sites, ensuring high availability and performance of manufacturing-critical systems.
• Support the IT elements of manufacturing applications including MES, shop floor systems, labelling applications, equipment interfaces, and site‑specific digital solutions.
• Act as the primary IT contact for site‑based manufacturing, quality, and operations teams, resolving issues that may impact production, quality, or compliance.
• You will respond to all incidents and requests raised via our ServiceNow ticketing system and the emergency IT Service Desk helpline. You will determine business impact based on the business unit criteria and work closely with global escalation teams, while owning all incidents at a local level.
• Support IT infrastructure and connectivity within the manufacturing and OT environment in alignment with enterprise architecture and cybersecurity standards.
• Establishes and documents system design, parameters, and formats; ensures hardware and software systems functionality, performance, and compatibility; coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.
• Incident, Change & Problem Management; Respond to and troubleshoot incidents affecting manufacturing operations using established IT service management processes.
• Perform root cause analysis and implement corrective and preventive actions to reduce recurring issues.

Key Skills & Experience

• Strong problem-solving and analytical skills with a digital-first mindset
• Ability to balance site support priorities with innovation and continuous improvement
• Strong collaboration and communication skills across technical and non‑technical teams
• Understanding quality, compliance, and cybersecurity requirements in manufacturing IT
• Ability to learn and apply emerging AI and digital technologies
• Plan and support system changes, patches, and upgrades with minimal disruption to manufacturing operations.
• Provide front‑line IT support for manufacturing users and shopfloor systems
• Act as a local IT reference for production teams on site
• From an IT perspective, support the sites applications that are used for production performance monitoring
• Troubleshoot issues related to data availability, system access, or interfaces with the relevant system owners.
• Coordinate with local engineering, MES, and application owners when required
• Participate in regular manufacturing and IT coordination meetings
• Contribute to knowledge base articles and standard support documentation
• Identify recurring issues and support corrective and preventive actions
• Help improve overall IT service quality and operational robustness

Required Qualifications

Education & Experience

• Minimum NFQ level 8 Degree in Information Technology or advanced degree with 0 years of experience
• undefined
• Minimum 2 years’ deskside support experience or equivalent professional experience

• Proven experience in an IT support role within a manufacturing or industrial environment
• Experience supporting production‑critical systems is strongly preferred

Technical Competencies

• IT service management and ticketing processes
• Understanding of manufacturing environments and operational constraints

• Familiarity with shopfloor applications, ERP, MES, or industrial IT systems is an asset

Behavioral Competencies

• Strong service and customer‑oriented mindset
• Ability to prioritize and operate under production constraints
• Structured and reliable approach to incident handling

• Self‑motivated and proactive

• Clear communication with technical and non‑technical stakeholders

Medtronic offer a competitive salary and flexible Benefits Package

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Ireland: 50,400.00 EUR - 75,600.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).