IT Support Engineer (Remote)

Manila Recruitment; Ireland; Remote; EUR 40,000 - 60,000; Full time

Job summary

A leading IT managed services provider based in Ireland is seeking an IT Support Engineer to engage directly with IT customers to resolve issues. The ideal candidate will hold a Bachelor's degree in a related field and possess over 3 years of experience in IT support. This role requires proficiency in Active Directory, Azure Active Directory, and Microsoft 365 administration. Responsibilities include maintaining customer communication and IT systems documentation while engaging in professional development.

Qualifications

• 3+ years of experience in a similar IT support environment.
• Skilled in network and firewall troubleshooting.
• Excellent understanding of email routing and related protocols.

Responsibilities

• Resolve customer queries and collaborate with the team to address issues.
• Create and maintain IT systems documentation as required.
• Engage continuously in professional development.

Skills

Customer facing experience

Strong communication skills

Flexibility

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field

Tools

Active Directory

Azure Active Directory

Microsoft Intune

Windows Server

Windows desktop operating systems

Microsoft 365 administration

Job description

Company Profile

Our client is a next generation IT Managed Services provider head quartered in Ireland. They are a fast-growing company with a passion for quality and service excellence. Supporting clients across the globe in over 30 countries.

As an IT Support Engineer, you will be responsible for engaging directly with IT customers to resolve IT issues as they arise. You will have excellent customer facing experience with strong communication skills and be flexible given the dynamic nature of the IT business and will be able to handle change in a professional manner.

Duties and Responsibilities

• Professional team member within the Helpdesk team
• Responsible for resolving customer queries and collaborating with the team to address issues
• Participate in projects as needed
• Maintain clear and effective customer communication
• Engage continuously in professional development
• Create and maintain IT systems documentation as required

Skills / Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent industry experience
• 3+ years of experience in a similar IT support environment
• Proficient in Active Directory and Azure Active Directory
• Experience with Microsoft Intune, Windows Server, and Windows desktop operating systems
• Strong knowledge of Microsoft 365 administration
• Skilled in network and firewall troubleshooting
• Excellent understanding of email routing and related protocols

Advantageous Skills / Technologies

• Experience with scripting for automation, including PowerShell and Batch scripting
• Proficient in virtualization technologies such as VMware and Hyper‑V
• Familiarity with backup solutions, including Veeam and Zerto
• Strong understanding of server and storage infrastructure
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Azure Administrator