IT Logistics Technician

Milestone Technologies; Dublin; On-site; EUR 40,000 - 65,000; Full time

Job summary

Milestone Technologies is seeking an IT Asset Logistics Technician to provide onsite support for a global client. The role includes imaging and deploying Windows and macOS laptops, mobile devices, and essential equipment, plus managing inventory and asset lifecycle across the organization.

You will handle new hire equipment tickets, process deliveries, validate asset receipts, and perform weekly stockroom audits while ensuring safety guidelines are followed.

Qualifications

• HS Diploma or equivalent.
• Minimum 1 year of Inventory Management experience.
• Ability to work onsite following Milestone Technologies and client safety guidelines.
• Extensive understanding of IT equipment including Windows, macOS, Android, and iOS devices.
• Excellent ticket management hygiene.
• Responsive and professional communication via email, Slack, and Zoom.
• Knowledge of storeroom safety and operations.
• Ability to lift/move 25-50 pounds.
• Strong verbal and written skills for customer interactions.
• Minimum 2 years of imaging and deployment experience.
• Knowledge and experience using ServiceNow, JAMF, BigFix, and other device management software.
• Ability to drive a truck and/or box truck is a plus.

Responsibilities

• Manage new hire equipment ticket management.
• Imaging and deployment of laptops, peripherals, and equipment.
• Manage and process delivery and deployment of logistics request tickets.
• Process and record received deliveries of existing equipment.
• Confirm and validate new asset receipts of hardware received.
• Escalate, report, and manage discrepancies between hardware assets physically received.
• Conduct weekly stockroom inventory asset audits.
• Collect, process, and manage legal hold assets.
• Monitor and report inventory stock levels in accordance with established thresholds.
• Maintain and track hardware to and from the inventory store rooms.
• Perform hardware recovery upon employee terminations and laptop replacements.
• Identify disposition of returned assets.
• Assist to arrange and manage e-waste services.

Skills

Inventory management

Imaging & deployment

Onsite work

Ticket management

Communication skills

Storeroom safety

Lifting capability

Education

HS Diploma or equivalent

Tools

ServiceNow

JAMF

BigFix

Job description

Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going.

• New Hire equipment ticket management
• Imaging and deployment of laptops, peripherals, and equipment
• Manage and process delivery and deployment of logistics request tickets
• Process and record received deliveries of existing equipment
• Confirm and validate new asset receipts of hardware received
• Escalate, report, and manage discrepancies between hardware assets physically received
• Conduct weekly stockroom inventory asset audits
• Collect, process, and manage legal hold assets
• Monitor and report inventory stock levels in accordance with established thresholds
• Maintain and track hardware to and from the inventory store rooms
• Perform hardware recovery upon employee terminations and laptop replacements
• Identify disposition of returned assets
• Assist to arrange and manage e-waste services

Skills

• HS Diploma or equivalent
• Minimum 1 year of Inventory Management experience
• Ability to work in an onsite capacity following Milestone Technologies and Client safety guidelines
• Extensive understanding of IT equipment, models, and accessories including Windows, macOS, Android, and iOS devices
• Excellent ticket management hygiene
• Responsive and efficient communication via email, Slack, and Zoom; exhibiting a high level of professionalism
• Knowledge of storeroom safety and operations
• Ability to lift/move 25-50 pounds
• Strong verbal and written skills for customer interactions
• Minimum 2 years of imaging, and deployment experience
• Knowledge and experience using ServiceNow, JAMF, BigFix, and other device management/service delivery software
• Ability to drive a truck and/or box truck is a plus