Irish Speaking Customer Service Advisor

Capita; Ireland; Hybrid; EUR 25,000 - 32,000; Full time

Job summary

A leading customer service provider is seeking an Irish Speaking Customer Service Advisor for a hybrid role in Little Island, Ireland. Responsibilities include providing exceptional support, handling enquiries, and ensuring customer satisfaction. Candidates must be fluent in Irish and possess strong communication skills. This permanent, full-time position offers flexible working hours after training.

Qualifications

• Must be fluent in Irish.
• Experience in customer service is an advantage.

Responsibilities

• Provide proactive and friendly support to customers.
• Handle general enquiries professionally.
• Ensure data protection legislation compliance.

Skills

Proactive customer support

Effective communication

Problem-solving

Data management

Job description

Overview

Join Capita Ireland as a IRISH SPEAKING Customer Service Advisor – Hybrid Role in Little Island, Cork!

Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries.

Location Requirement

To be eligible, you must reside within the Republic of Ireland.

Hybrid Working Model

After completing your training, you’ll enjoy a flexible hybrid schedule—2 days in our Little Island office and the rest from the comfort of your home.

Training & Onboarding

Your journey begins with an 8-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50

Working Hours

You’ll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday.

What You’ll Do

• Provide proactive and friendly support to customers
• Handle general enquiries with professionalism and care
• Create positive impressions and build trust with every interaction

Immediate Start

Job Title

Irish Speaking Customer Service Advisor

Job Description

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation

To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

To respond to all contacts from both internal & external customers made via all the available channel

To accurately capture data and enter it on to the relevant systems

More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location

Little Island, Ireland

Time Type

Full time

Contract Type

Permanent